Terrell Sayles
TSO
Tulsa,OK
Summary
Resourceful and customer-focused professional with experience in technical troubleshooting, client support, and service excellence. Known for building strong relationships, solving complex problems, and communicating clearly with diverse teams and clients. Combines hands-on technical knowledge with a people-first approach to deliver effective solutions and ensure customer satisfaction. Eager to contribute to a growth-oriented company in a role that bridges technology, service, and client engagement.
Overview
13
13
years of professional experience
1
1
Certification
Work History
TSO
Department of Homeland Security
07.2024 - Current
- Delivered excellent customer service while resolving traveler issues in a high-volume, fast-paced environment.
- Collaborated across teams to troubleshoot screening systems and maintain compliance with federal regulations.
- Applied problem-solving skills and attention to detail while using advanced scanning technology and databases.
- Strengthened communication and interpersonal skills when assisting diverse groups of customers.
Operations Support Representative
Montereau
09.2023 - 06.2024
- Coordinated scheduling and transport logistics using digital tools to improve efficiency and accuracy.
- Communicated with staff and residents to resolve issues and maintain positive relationships.
- Organized and maintained operational records, ensuring timely completion of daily tasks.
- Demonstrated adaptability and teamwork in a fast-moving service environment.
Class A CDL Driver
Dot Foods Inc.
06.2022 - 08.2022
- Managed route schedules and ensured timely delivery of materials to client sites.
- Maintained compliance with DOT safety standards and company procedures.
- Built strong relationships with dispatchers and customers through reliable communication.
Career Break
08.2019 - 01.2022
- Focused on personal responsibilities, budgeting, and logistics while managing household priorities.
- Strengthened organization, scheduling, and time-management skills applicable to professional settings.
CSR/Technician
Imperial inc
03.2013 - 09.2019
- Provided technical support and troubleshooting for client systems and equipment.
- Explained technical solutions in clear, customer-friendly language to ensure understanding.
- Logged and tracked service requests for timely resolution and accurate reporting.
- Fostered long-term client relationships through consistent, dependable service.
Education
Certificate of completion - Information Technology
Google
02.2024
Certificate of completion - Computer Networking
Tulsa Technology Center
Tulsa, OK05.2008
Diploma - General studies
Owasso High
Owasso, OK01.2008
Skills
- Customer service
- Microsoft Office
- Interpersonal communication
- Dependable and responsible
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Excellent communication
Accomplishments
- Collaborated with team of 20 in the development of Customer Success .
Certification
- Google IT support February 2024 to Present Completion of Google IT support.
- Completion of Bits and Bytes of Computer Networking September 2023 to Present The completion of the "Bits and Bytes of Computer Networking" course has equipped me with a comprehensive understanding of the fundamental concepts that underpin the intricate world of computer networking. This educational journey has not only expanded my knowledge but has also honed my practical skills, enabling me to navigate and contribute effectively in the dynamic field of networking.
- Completion of Technical Support Fundamentals July 2023 to Present The successful completion of the "Technical Support Fundamentals" course has been a transformative journey, providing me with a solid foundation in the essential skills required to excel in the field of technical support. This comprehensive program covered a range of topics, from troubleshooting hardware and software issues to effective communication strategies, empowering me with the expertise needed to address complex technical challenges.
- CDL
Timeline
TSO
Department of Homeland Security
07.2024 - Current
Operations Support Representative
Montereau
09.2023 - 06.2024
Class A CDL Driver
Dot Foods Inc.
06.2022 - 08.2022
Career Break
08.2019 - 01.2022
CSR/Technician
Imperial inc
03.2013 - 09.2019
Certificate of completion - Computer Networking
Tulsa Technology Center
Diploma - General studies
Owasso High
Certificate of completion - Information Technology
Google
Links
- Https://coursera.org/share/705b4057e0a1837443837f1db8c5664c
- Https://coursera.org/share/f77e34b98b5166a34793e9a477b4f0e1