Ashley Lightbody
Vinton,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Several years of diverse experience. Proven success in leading projects from start to finish and contributing to organizational growth and success. Dynamic individual with experience and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
TSO
Department Of Homeland Security, TSA
09.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Administrative Assistant
Innovation Auto Glass
04.2024 - Current
- Answered Customer Calls, routing calls, delivering messages to staff.
- Invoicing and ordering all parts needed for daily jobs.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Delivery Driver
Domino's
10.2020 - Current
- Maintained excellent punctuality, customer service, and efficiency
- Trained new drivers on the company's delivery process and effective customer service practices
- Maintained vehicle cleanliness and performed safety checks before each shift
- Effectively used company's GPS, following the most efficient routes to make timely deliveries in heavy traffic
- Loaded and organized goods carefully to prevent damage and ensure all deliveries arrived in perfect condition
- Completed on-time deliveries by choosing best and most efficient routes.
Non-Emergency Medical Transport Driver
Boss Transport and Family Services
02.2018 - 05.2020
- Received and carried out scheduled transportation assignments for transit of patients and program participants
- Prepared daily route summary and contacted patients to facilitate and coordinate scheduled pick-ups for medical appointments
- Facilitate transportation for clients to and from medical appointments all while maintaining a safe driving environment
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Schedule appointments for transport; file, data entry, customer/client service
Insurance Agent
Allstate Insurance
05.2014 - 11.2018
- Identifies prospective clients through leads and referrals
- Schedules client meetings
- Performs follow-up calls as needed
- Advises on insurance coverage
- Conducts periodic policy reviews
- Prepares insurance proposals
- Completes requirements and submits to underwriters
- Top Agent 5 months in a row
- Built strong relationships with clients through consistent communication and excellent customer service.
Education
Criminal Justice -
Radford University
Radford, VACriminal Justice -
Wytheville Community College
Wytheville, VACriminal Justice -
Virginia Western Community College
Roanoke, VA05.2014
Advanved Diploma -
Staunton River High School
Bedford, VA06.2012
Skills
- Customer service
- Leadership
- Time management
- Communication skills
- Attention to Detail
- Dependable and Responsible
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Customer and client relations
- Microsoft Excel
- Microsoft Word
- Database entry
- Scheduling and calendar management
Certification
- Property & Casualty
- Life Health & Innuities
- CPR & AED
References
- Tom Foster, United States Marshall, (540) 798-1199
- Brian Lee, Recruiter RCPD (540) 315-5428
- Ashley Bumgardner, Attorney (276) 494-3996
Timeline
TSO
Department Of Homeland Security, TSA
09.2024 - Current
Administrative Assistant
Innovation Auto Glass
04.2024 - Current
Delivery Driver
Domino's
10.2020 - Current
Non-Emergency Medical Transport Driver
Boss Transport and Family Services
02.2018 - 05.2020
Insurance Agent
Allstate Insurance
05.2014 - 11.2018
Criminal Justice -
Wytheville Community College
Criminal Justice -
Virginia Western Community College
- Property & Casualty
- Life Health & Innuities
- CPR & AED
Criminal Justice -
Radford University
Advanved Diploma -
Staunton River High School
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