Terrell Simon
Atlanta,GA
Summary
To utilize my skill set through a stimulating position in an organization that has an enterprising inclination and would allow me the opportunity to excel and advance.
Overview
24
24
years of professional experience
Work History
Collection Specialist
First Financial Asset Management 360
Atlanta, GA
08.2023 - Current
- 1st Party Collections on Hertz Rental Car damage claims.
- Collaborated with customers personal insurance or travel insurance company to ensure payment remittance.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Adhered strictly to a non complaint environment for Hertz current customer base while maintaining a personal monthly fee collection goal.
- Reviewed delinquent accounts and determined appropriate collection action to resolve matter within 120 day timeframe.
Commercial Collector
C2C Resources LLC
Atlanta, GA
01.2022 - 07.2023
- Determined the correct recovery process or legal recommendation on defaulted Commercial Business Accounts in conjunction with the Sales Team
- Clients include a various list of small, medium and large companies or corporations
- Recovery methods include calling, emails and analyzing past due statements and invoices then negotiating a BIF, SIF or PPA arrangement based on the companies current financial status and the clients acceptance while achieving an aggressive personal fee goal.
1st Party Collector/Customer Service Representative
Hapag-Lloyd
Atlanta, GA
10.2019 - 01.2022
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Accepted and processed customer payments and applied toward account balances.
- Sole decision of sending 180 past due delinquent accounts to 3rd party collection vendor.
Skip Tracer/Collector
Victory Recovery Services
Buford, GA
08.2018 - 10.2019
- Coordinate current skip tracing information for agents to ensure repossession of vehicles for Ford Motor Credit, Navy Federal Credit Union and Automobile Acceptance Corporation defaulted car loans
- Maintained up-to-date knowledge of subjects through numerous skip tracing tools by analyzing data on residents, employment, relatives and associates in conjunction with state and federal laws that apply while informing clients with updates every 3 days
Sales Representative
Lending Point
Kennesaw, Georgia
06.2017 - 06.2018
- Identified and defined the need for a potential loan with customer base, educate the customers on the variety of loan products and available credit options then calculated a repayment structure that fits the customers financial portfolio
- This process includes following up with leads from Lending Tree and Credit Karma while retrieving all required loan documents and communicating that data to the underwriting team for final approval
- Also worked in the house recovery department restructuring and collecting on past due loans.
Skiptracer/Collector Specialist
ALS Resolvion
Atlanta, GA
02.2017 - 05.2017
- Coordinate current skiptracing information for agents to ensure repossession of vehicles for Santander and Chrysler Capital defaulted car loans
- Maintained up-to-date knowledge of subjects through numerous skip tracing tools by analyzing data on residents, employment, relatives and associates in conjunction with state and federal laws that apply
Unit Manager
Vital Recovery Services
Peachtree Corners, GA
05.2016 - 02.2017
- Managed 13 to 15 collectors credit card, auto loans, retail and judgment installment loan acounts within 5 different divisions within department
- Coordinate client goals with current staff and inventory to achieve objective
- Submit all settlement request to client liaison for approval
- Input closure codes for all paid accounts to ensure proper adjustment of Credit Bureau Report by the client
- Keep staff motivated and focused on daily collection goals
Unit Manager
Nations Recovery Center
Atlanta, GA
07.2013 - 01.2016
- Maintained unit of collection staff ranges from 10 to 15 collectors
- Assisted with staffing of all unit members
- Organized weekly collection reports with the company Vice President.Trained new employees on product specifics
- Prepared all unit dialer programs
- Interacted directly with client liaison reps regarding settlements, Atty involvements, Bankruptcies and directly handle all complaint customer calls
Commercial Collector
Superior Asset Management/Alliant Law Group
Atlanta, GA
08.2009 - 05.2011
- Negotiated defaulted AT&T commercial account balances with small business owners and Fortune 500 Companies, required to make over 250 dialer calls daily
- Resolve past due balance while maintaining a good relationship with the business & AT&T for future business options
- Zero complaint tolerance environment.
Unit Manager/Operations Manager
Trauner, Cohen & Thomas Law Office
Atlanta, GA
03.2000 - 07.2009
- Headed over 80 employees with 3 bankcard collection divisions
- Directly managed the Legal Department, which was the largest and most profitable division within the law firm
- Monitored the formal processing of litigation accounts to the proper civil court magistrate
- Involved in all staffing decisions with collection personnel
- Responded to all client liaison request directly.
Operations Manager and Unit Manager
- To 150 employees in the capacity as a, with various collection agencies
- Assisted in the staffing and development of new hire employees
- Initiated numerous turnaround strategies through dialer programs, client focus points and call variance
- Ensure a healthy relationship client liaisons
Education
Business Management
Clark Atlanta University
Skills
- Strong organizational skills
- Active listening skills
- Seasoned in conflict resolution
- Adaptable
- Good verbal skills
- Courteous demeanor
- Skills and Accomplishments
Affiliations
Member of Kappa Alpha Psi Fraternity Inc.Member King David Masonic Lodge
Timeline
Collection Specialist
First Financial Asset Management 360
08.2023 - Current
Commercial Collector
C2C Resources LLC
01.2022 - 07.2023
1st Party Collector/Customer Service Representative
Hapag-Lloyd
10.2019 - 01.2022
Skip Tracer/Collector
Victory Recovery Services
08.2018 - 10.2019
Sales Representative
Lending Point
06.2017 - 06.2018
Skiptracer/Collector Specialist
ALS Resolvion
02.2017 - 05.2017
Unit Manager
Vital Recovery Services
05.2016 - 02.2017
Unit Manager
Nations Recovery Center
07.2013 - 01.2016
Commercial Collector
Superior Asset Management/Alliant Law Group
08.2009 - 05.2011
Unit Manager/Operations Manager
Trauner, Cohen & Thomas Law Office
03.2000 - 07.2009
Operations Manager and Unit Manager
Business Management
Clark Atlanta University
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