Terrell Stephenson
Washington
Summary
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
4
4
years of professional experience
Work History
Sales Representative
Nordstrom
Tysons Corner
07.2017 - 07.2019
- Engaged customers through active listening and personalized service.
- Maintained knowledge of current fashion trends and product offerings.
- Assisted in inventory management and restocking merchandise on the sales floor.
- Built relationships with customers to enhance loyalty and repeat business.
- Collaborated with team members to achieve daily sales goals and targets.
- Processed transactions accurately using point-of-sale systems.
- Educated customers on product features, benefits, and care instructions.
Assistant Manager shoe department
Nordstrom Rack
Tysons Corner
10.2015 - 07.2017
- Assisted team in providing exceptional customer service and enhancing guest experiences.
- Managed inventory levels and organized merchandise displays for optimal presentation.
- Trained new staff on operational procedures and customer engagement techniques.
- Collaborated with management to develop promotional strategies and seasonal events.
- Oversaw daily store operations, ensuring compliance with company policies and standards.
- Resolved customer inquiries and complaints effectively, promoting satisfaction and loyalty.
- Monitored sales trends to identify opportunities for improvement in product offerings.
- Managed customer service inquiries and complaints in a timely manner.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Created reports on sales trends, inventory levels, and financial data.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
Education
Ged
Washington , DCAccomplishments
- Customer satisfaction for the region award
Boosted sales and exceeded sales goals each year
Timeline
Sales Representative
Nordstrom
07.2017 - 07.2019
Assistant Manager shoe department
Nordstrom Rack
10.2015 - 07.2017
Ged