Terrell Tarver
Chesterfield,VA
Summary
Dynamic team player with a proven track record at McDonald's, enhancing customer satisfaction through exceptional service and effective problem-solving. Skilled in facility cleaning and maintaining safety standards, I foster collaboration and drive team success, ensuring a clean and welcoming environment while consistently achieving operational goals.
Overview
28
28
years of professional experience
Work History
Team Member
7-eleven
Chesterfield, VA
03.2021 - 09.2022
- Enhanced team collaboration by organizing weekly meetings to discuss project progress and address any challenges.
- Enhanced store security measures, reducing incidents of theft and loss.
- Analyzed sales data to identify trends and areas for improvement, suggesting actionable strategies.
- Streamlined workflow for increased efficiency, introducing digital tool for task management.
- Boosted team morale and productivity with recognition programs and constructive feedback.
Groundskeeper
BG Multifamily Staffing
Chesterfield, SC
04.2021 - 09.2021
- Maintained grounds by mowing, trimming, and edging lawns to ensure aesthetic appeal.
- Cleared debris and litter from common areas to promote cleanliness and safety.
- Assisted in planting flowers, shrubs, and trees to enhance property landscaping.
- Operated and maintained landscaping equipment including mowers and blowers for optimal performance.
- Collaborated with team members to complete large-scale clean-up projects efficiently.
- Conducted routine inspections of grounds for maintenance needs, reporting issues promptly for resolution.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Enhanced curb appeal by maintaining lawns, gardens, and walkways in pristine condition.
Maintenance Crew Member
McDonald's
Chesterfield, VA
01.2019 - 02.2021
- Maintained cleanliness and organization of dining area to enhance customer experience.
- Monitored equipment functionality, reporting issues promptly to ensure operational efficiency.
- Assisted team members in daily cleaning tasks, promoting a collaborative work environment.
- Operated cleaning equipment effectively, adhering to safety protocols for safe operation.
- Complied with health and safety regulations during maintenance activities to ensure compliance standards were met.
- Supported inventory management by restocking supplies as needed throughout shifts, improving service readiness.
- Contributed to process improvements by identifying areas for enhanced cleanliness and operational effectiveness.
- Followed routine maintenance checklist.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Enhanced safety in the workplace by addressing potential hazards and maintaining a clean work environment.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Increased team productivity through effective communication and collaboration on maintenance tasks.
- Improved equipment efficiency by conducting regular preventive maintenance and repairs.
- Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
- Collaborated with other departments to address cross-functional maintenance needs effectively.
- Ensured compliance with industry standards and regulations through meticulous attention to detail in all aspects of maintenance work.
- Achieved timely completion of repair projects by prioritizing tasks based on urgency and impact on operations.
- Solved complex mechanical problems using critical thinking skills and extensive knowledge of tools, materials, and techniques.
- Maintained optimal equipment performance with regular inspections, adjustments, and replacements as needed.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Properly handled, transported, and disposed of recycled materials.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Safely and effectively handled wide range of cleaning products and solutions.
- Reported issues to property manager so effective resolutions could be put into place.
- Positively engaged with customers and maintained professional appearance as company representative.
- Performed preventive maintenance and repairs on various types of equipment.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
- Detected and repaired machinery faults using electrical and manual testing methods.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Custodian
Chesterfield Technical Center
Chesterfield, VA
09.2015 - 12.2016
- Monitored inventory levels of cleaning supplies, ensuring availability for all operations.
- Developed improved cleaning schedules that enhanced workflow and minimized downtime.
- Provided exceptional customer service by addressing facility-related concerns from staff and visitors efficiently.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Assisted in inventory management to ensure adequate supplies were always available for custodial needs.
- Participated in ongoing training opportunities to stay up-to-date on best practices in facilities maintenance.
- Contributed to positive first impressions with meticulous upkeep of entrance areas and walkways.
- Improved operational efficiency by organizing storage areas for easy access to cleaning supplies and tools.
- Enhanced building safety by conducting regular security checks and reporting potential hazards.
- Maintained cleanliness in high-traffic areas, contributing to positive public image of facility.
- Improved air quality with use of eco-friendly cleaning products and proper ventilation practices.
- Assisted in achieving higher satisfaction levels among facility users, responding quickly to cleanliness and maintenance requests.
- Improved facility appearance with meticulous floor waxing and carpet cleaning.
- Enhanced community comfort by maintaining outdoor areas, including sidewalks and parking lots, free from debris and snow.
- Contributed to reduction in complaints related to facility maintenance, regularly inspecting areas for upkeep.
- Coordinated with maintenance team to address and resolve facility issues promptly.
- Fostered safer environment by promptly addressing spillages and potential slip hazards.
- Ensured hygienic environment by adhering to sanitation protocols in restrooms and kitchen areas.
- Reduced instances of pest infestations by overseeing strict waste disposal and storage policy.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Operated buffers and burnishers to clean and polish floors.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Used organic-based chemicals to disinfect floors, counters and furniture.
Sales Associate
Circle K
Chesterfield, VA
02.2010 - 10.2013
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Managed cash register operations, ensuring accurate transactions and customer service.
- Maintained cleanliness and organization of store displays to optimize product visibility.
- Collaborated with team members to restock shelves efficiently during peak hours.
- Resolved customer complaints promptly, improving overall satisfaction and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Team Member
Burger King
Chesterfield, VA
03.2004 - 10.2006
- Monitored and verified merchandise for proper prices and labels.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Assisted in inventory management to prevent stock shortages and overages.
- Improved customer satisfaction by quickly helping each person find desired items.
- Supported new staff through comprehensive onboarding process, ensuring smooth transition into their roles.
- Observed packing operations to verify conformance to specifications.
- Developed effective improvement plans in alignment with goals and specifications.
- Educated staff on organizational mission and goals to help employees achieve success.
- Generated reports detailing findings and recommendations.
- Assisted in training new team members on operational procedures and customer service best practices.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Fostered positive work environment, leading by example and offering support to team members as needed.
- Reduced wait times for customers by implementing more efficient checkout process.
- Achieved high level of customer service with thorough product knowledge and attentive assistance.
- Increased sales through effective product placements and persuasive communication skills.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained cleanliness and organization of dining and kitchen areas to ensure compliance with health standards.
- Operated cash register, accurately handling transactions and managing cash flow.
- Collaborated with team members to prepare food items in accordance with company recipes and quality standards.
- Adapted quickly to changing work environments during peak hours, ensuring timely service delivery.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
Team Member
McDonald's
Chesterfield, VA
02.2001 - 08.2003
- Assisted in training new team members on operational procedures and customer service best practices.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Fostered positive work environment, leading by example and offering support to team members as needed.
- Reduced wait times for customers by implementing more efficient checkout process.
- Ensured compliance with health and safety regulations, conducting regular checks and staff training.
- Achieved high level of customer service with thorough product knowledge and attentive assistance.
- Increased sales through effective product placements and persuasive communication skills.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Frequently inspected production area to verify proper equipment operation.
Shift Manager
Tuesday Morning
Richmond, VA
04.2002 - 12.2002
- Supervised daily operations to ensure efficient workflow and optimal staff performance.
- Coordinated shift schedules to align with business needs and enhance team productivity.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Managed inventory levels, ensuring timely restocking of merchandise to meet customer demand.
- Resolved customer inquiries and complaints effectively, fostering positive shopping experiences.
- Implemented safety protocols, ensuring compliance with corporate guidelines and enhancing workplace safety.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours, and inventory movements.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
- Boosted customer satisfaction by implementing customer feedback system to address and resolve concerns promptly.
- Enhanced team performance with motivational strategies, leading to more cohesive and productive workforce.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
- Optimized shift operations to meet and exceed sales targets without compromising on service quality.
- Facilitated team-oriented atmosphere, encouraging collaboration and mutual support among staff members.
- Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
- Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
Custodian
ServiceMaster
Richmond, VA
10.1999 - 12.1999
- Operated cleaning equipment to maintain cleanliness and safety standards throughout facility.
- Conducted routine inspections to identify and address maintenance needs promptly.
- Assisted in training new custodial staff on cleaning procedures and safety protocols.
- Implemented efficient waste disposal methods, reducing clutter and enhancing workplace organization.
- Collaborated with team members to ensure timely completion of daily cleaning tasks.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping, and landscaping duties.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Reported damages and hazardous conditions to management for further action.
- Reduced waste through efficient use of cleaning supplies and equipment.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Reported vandalism or other damage to property to supervisor.
Team Member
Wendy's
Richmond, VA
09.1994 - 08.1999
- Provided exceptional customer service by efficiently taking and processing orders.
- Maintained cleanliness and organization of dining and kitchen areas to ensure compliance with health standards.
- Operated cash register, accurately handling transactions and managing cash flow.
- Collaborated with team members to prepare food items in accordance with company recipes and quality standards.
- Adapted quickly to changing work environments during peak hours, ensuring timely service delivery.
- Monitored inventory levels, restocking supplies as needed to maintain efficient workflow.
- Engaged with customers to address inquiries, resolve issues, and enhance overall dining experience.
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
Education
N/A
Huguenot High School
Richmond, VA06.1999
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Collaboration and teamwork
- Following instructions
- Cleaning
- Flexible schedule
- Workplace safety
- Organizing work stations
- Goal setting and achievement
- Product knowledge
- Complex Problem-solving
- Complaint resolution
- Relationship building
- Facility cleaning
- Area and facility cleaning
Timeline
Groundskeeper
BG Multifamily Staffing
04.2021 - 09.2021
Team Member
7-eleven
03.2021 - 09.2022
Maintenance Crew Member
McDonald's
01.2019 - 02.2021
Custodian
Chesterfield Technical Center
09.2015 - 12.2016
Sales Associate
Circle K
02.2010 - 10.2013
Team Member
Burger King
03.2004 - 10.2006
Shift Manager
Tuesday Morning
04.2002 - 12.2002
Team Member
McDonald's
02.2001 - 08.2003
Custodian
ServiceMaster
10.1999 - 12.1999
Team Member
Wendy's
09.1994 - 08.1999
N/A
Huguenot High School