Terrell Tippett
Lancaster,TX
Summary
Im an knowledgeable and dedicated customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. im a very outgoing individual with well-honed organizational, labor and teamwork skills.Im enthusiastic and team-driven with 3 years of experience working in busy fast-paced environments.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Package Handler
FedEx:Ground
Dallas, TX
01.2022 - 09.2022
- Loaded package containers onto forklifts and transported into packaging areas.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Installed protective devices on or around products to prevent damage during transport.
- Followed verbal and written instructions to properly move and ship products.
Customer Service Associate
Lowes Home Improvment
Dallas, TX
10.2020 - 01.2022
- Developed and actualized customer service initiatives to decrease wait times.
- Resolved concerns with products or services to help with retention and drive sales.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Responded to customer calls and emails to answer questions about products and services.
Education
High School Diploma -
Lancaster High School
Lancaster, TX 08.2017 - 05.2021
Skills
Material stacking
Product packing
Order picking and processing
Fragile item handling
Purchase order verification
Inbound and outbound calling
Negotiation
Support
Cross-functional team collaboration
Report preparation
Strategic sales knowledge
Complaint resolution
Sales expertise
Retail store support
Recordkeeping strengths
Self-Motivated
Written Communication
Excellent Communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of new staff members.
Timeline
Package Handler
FedEx:Ground
01.2022 - 09.2022
Customer Service Associate
Lowes Home Improvment
10.2020 - 01.2022
High School Diploma -
Lancaster High School
08.2017 - 05.2021