Terrell Toliver
Peoria,AZ
Summary
OVERVIEW OF QUALIFICATIONS Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Driver
Uber
Tempe , AZ
10.2019 - Current
- Delivered 100 goods and products to customers on time and in excellent condition.
- Cleaned and maintained vehicles and assessed vehicles for damage after each shift.
- Completed routine pre-and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk
Legal Operation Process
TalentBridge, Lash Group
Tempe, AZ
04.2022 - 09.2022
- Kept up-to-date on case progress by frequently reviewing records and reporting findings to clients.
- Answered telephone and coordinated meetings and conferences.
- Handled filing systems for both short and traditional real estate transactions.
- Handled complex scheduling for appointments, court appearances and depositions for busy litigation firm.
- Compiled documentation, ensuring accuracy and detail for legal briefs, responses to opposing counsel, motions to court and trial exhibits.
- Investigated facts and law of cases, using pertinent sources to determine causes of action and to prepare cases.
Dealer
Toyota Financial Services
Chandler, AZ
06.2019 - 08.2020
- Provided exceptional customer service to diverse clientele even in high-stress environments.
- Reviewed contract plans and project specifics for thorough understanding.
- Negotiated optimal contract terms and conditions to lessen business risk and maximize financial objectives.
- Implemented all critical information into agency's database and maintained confidentiality to keep information secure.
- Assisted in expansion efforts by positioning contracts and executing paperwork as quickly as possible.
Consumer Services Specialist
Early Warning Services
Tempe, AZ
10.2019 - 03.2020
- Logs and tracks case calls using the FCRA database
- Interacts with other departments to communicate and resolve issues
- Performs initial research for consumer disputes
- Assists the Compliance Manager in preparing periodic reports
- Support the company's commitment to protecting the integrity and confidentiality of systems and data.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Processor/Data Entry
Grainger Contact Center
Tempe, MO
01.2017 - 07.2019
- Provide exceptional customer service for new and existing customers with inbound inquiries (e.g
- Quotes, order entry, and service requests) by probing to uncover customer needs, identifying solutions to meet need, following up on open issues, and seeking ways to add value while creating a remarkable experience for both internal/external customers.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
MB SR DISBURSEMENT DELAY ANALYST
JP MORGAN CHASE BANK
Phoenix, AZ
01.2016 - 03.2017
- Communicating with the title company before and after the loan closes,
- Confirm loan closed as scheduled
- Follow up for denied loan applications
- Reviewing all signed Critical Documents then notating and resolving any issues up until
- Scheduled Disbursement Date
- Mapped current business and operational processes and recommended areas for improvement.
- Reviewed files, records, and other documents to obtain business information and key data informing responses to development requests.
HOUSE MANAGER
Blue Vase Recovery Center
Willow City, ND
04.2015 - 12.2015
- Counseling, Mentoring adults in life skills
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Assisted residents with daily hygiene and living tasks.
- Managed all intake and discharge paperwork and procedures for residents.
MEDICARE CUSTOMER SERVICE REPRESENTIVE
United Health Care
Candler, AZ
08.2014 - 04.2015
- Inbound customer calls inquiry medical benefits
- Delivered exceptional customer service
- Leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
DRIVER
A&M Medical transportations
Tempe, AZ
03.2011 - 07.2013
- Drive clients to and from there Doctor appointments
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
Home Delivery Specialist
Sears
Tempe, MO
10.2008 - 09.2009
- Inbound call center (over 100 calls daily) Scheduler/troubleshooter of customers' accounts Escalations and delivery notifications.
- Coordinated consistent on-time deliveries of damage-free goods.
- Directly interacted with customers to deliver mail, packages and ordered goods.
- Worked with vendors to schedule more than 10 daily pickups and 50 weekly deliveries.
- Completed and submitted logs and paperwork every day to maintain records.
LOAN OFFICER
MSA Solutions
Tempe, AZ
01.2006 - 05.2008
- Customer Service/Quality Control Reconcile accounts
- Billing Call Center (over 100 inbound calls)
- Promoted to Auditing calls and responses Performed several clerical duties, light typing, filing answering phones, paging
- Submitted loan applications to an underwriter for verification and recommendations.
- Complied with regulatory requirements of the Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act, and Community Reinvestment Act.
Education
High School Diploma -
Arcadia High School
Phoenix, AZ06.2004
Associate of Applied Science - Psychology/Communications
Scottsdale Community College
Scottsdale, AZSkills
- AREAS OF EXPERIENCE
- Customer Service
- Microsoft Office Suite
- Analytical problem Solving
- Legal Terminology
- Summary Writing
- Data Collection and Processing
- Property Evaluation
- Financial History Analysis
Timeline
Legal Operation Process
TalentBridge, Lash Group
04.2022 - 09.2022
Driver
Uber
10.2019 - Current
Consumer Services Specialist
Early Warning Services
10.2019 - 03.2020
Dealer
Toyota Financial Services
06.2019 - 08.2020
Processor/Data Entry
Grainger Contact Center
01.2017 - 07.2019
MB SR DISBURSEMENT DELAY ANALYST
JP MORGAN CHASE BANK
01.2016 - 03.2017
HOUSE MANAGER
Blue Vase Recovery Center
04.2015 - 12.2015
MEDICARE CUSTOMER SERVICE REPRESENTIVE
United Health Care
08.2014 - 04.2015
DRIVER
A&M Medical transportations
03.2011 - 07.2013
Home Delivery Specialist
Sears
10.2008 - 09.2009
LOAN OFFICER
MSA Solutions
01.2006 - 05.2008
High School Diploma -
Arcadia High School
Associate of Applied Science - Psychology/Communications
Scottsdale Community College
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