Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Terrell Towles

Dayton,OH

Summary

Experienced Case Management professional with over 3 years in the non-profit sector, supporting diverse populations facing homelessness, poverty, mental health issues, and disabilities. Skilled in developing effective case management plans, coordinating resources, and advocating for clients with passion.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Employment and Advancement Coach

Miami Valley Works
05.2024 - Current
  • Meets with retention and advancement Members to develop advancement goals and plans
  • Develops and fosters relationships with community resources appropriate for advancement
  • Compiles monthly employment data and submits reports utilizing databases
  • Utilize time management techniques to organize and prioritize work

Administrative Assistant

Miami Valley Works
05.2022 - 05.2024
  • Provided general administrative support, including typing, data entry, faxing, scanning, document distribution
  • Assisted with monthly attendance and expense report tracking
  • Utilized Salesforce for data entry, documentation of contact, scheduling, etc.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Client Engagement & Research Assistant

Miami Valley Works
10.2021 - 01.2022
  • Followed up and researched Members that had been inactive or were difficult to reach (Google, social media, LinkedIn, public records, etc.)
  • Made Employment Verification contact which would include phone calls, emails, and texts to Members, contacted the emergency number on file, called employers, utilized employment verification sites like The Work Number, etc
  • Followed up with potential clients that were not following through with programming
  • Collected, documented and updated data utilizing Salesforce

Education

Bachelor of Science - Business Administration

University Of Dayton
Dayton, OH
05.2024

High School -

Dayton Early College Academy
Dayton, OH
05.2020

Skills

  • Leadership
  • Time Management
  • Effective Communication
  • Multi-Tasking
  • Building Relationships
  • Personable and friendly

Certification

  • Adult First Aid/CPR/AED, American Red Cross - May 2023

Timeline

Employment and Advancement Coach

Miami Valley Works
05.2024 - Current

Administrative Assistant

Miami Valley Works
05.2022 - 05.2024

Client Engagement & Research Assistant

Miami Valley Works
10.2021 - 01.2022

Bachelor of Science - Business Administration

University Of Dayton

High School -

Dayton Early College Academy

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Terrell Towles