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Customer Service Specialist with 7+ years of experience in enrollment, technical support, and retail customer service. Skilled in client retention, escalations management, claims processing, HIPAA-compliant communication, and training and development across RMS, EPIC, and ServiceNow platforms. Proven at resolving complex inquiries, upselling services, and coaching teams to meet performance goals; seeks to apply analytical problem-solving and process improvement to enhance customer experience and operational efficiency.

Personable and customer-focused with knack for building rapport and understanding customer needs. Possesses solid foundation in product knowledge and inventory management, paired with strong communication and problem-solving abilities. Aims to drive sales and enhance customer satisfaction through excellent service.

Dynamic retail professional with extensive experience at Verizon and AT&T, excelling in customer engagement and team collaboration. Proven track record in enhancing customer satisfaction and driving sales through effective problem-solving and relationship building. Bilingual in Spanish, skilled in retail operations and training initiatives, ensuring high-quality service and team performance.

 Dynamic customer service professional with over 10 years of experience, driven by a passion for enhancing client experiences and positive workplace environments. Possesses five years of management expertise in the food service industry and is adept at utilizing tools such as Microsoft and Salesforce to streamline operations. A fast-paced, hands-on learner committed to mastering every facet of business with a strong dedication to excellence and collaboration. Recognized for the ability to unite teams and drive results through effective communication and leadership. 

Terrence Anderson

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Retail Sales Representative

Customer Service Associate

Retail Sales Representative

Cashier/Customer Service

Education

Associate's degree - Cybersecurity/ Networking Administration

Bachelor of Science - Civil Engineering

High School Diploma -

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Customer Service Associate

Retail Sales Representative

Cashier/Customer Service

Retail Sales Representative

Associate's degree - Cybersecurity/ Networking Administration

Bachelor of Science - Civil Engineering

High School Diploma -

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