Terrence Battle
Glen Burnie,United States
Summary
Hardworking college student with excellent time management skills combined with a superior knowledge of customer service, advanced skill in various office technology programs, 3 years of experience in solving and improving hardware and software related issues, and the ability collaborate as part of a productive team.
Overview
14
14
years of professional experience
Work History
Helpdesk Technician
Market USA Federal Credit Union
Savage , United States
2020.03 - Current
- Managing a helpdesk system in order to assist users both within and without of Market USA's network while organizing and prioritizing work to complete tickets in a timely, level-headed, and efficient manner
- This includes providing assistance with hardware and software, as well as guiding users with various methods of training so that they can provide a more efficient service for members while maintaining security and member confidentiality
- Other skills include documentation, managing access privileges, managing network equipment and remote troubleshooting.
Loan Officer
Market USA Federal Credit Union
Savage , United States
2019.07 - 2020.03
- Helped members through the process of applying for and opening credit cards, lines of credit, personal loans, vehicle loans and refinances
- Also provided advice on healthy financial practices and providing other products and services to help members improve their credit and lower their debt
- Worked in accordance with company values to achieve future goals.
Member Service Representative
Market USA Federal Credit Union
Savage , United States
2017.02 - 2019.07
- Assisted both members and non-members with concerns and inquiries regarding their finances in ways including but not limited to checking account balances, providing guidance for building credit, helping to navigate our online and mobile banking, making payments, and opening certificates of deposit
- Worked well independently and on a team to solve problems.
Computing Sales Consultant
Best Buy
Hanover , United States
2016.08 - 2017.01
- Provided expert service while aiding customers in selecting proper network devices such as modems, routers, switches, and wireless adapters, in order to ensure efficient and long-lasting connectivity in both home and business networking environments
- Also created complete and reasonable solutions for computing needs by analyzing exactly what a customer is looking for while suggesting certain devices such as tablets, laptops, printers, peripherals and various software
- Effectively participated in cross-team strategizing efforts to achieve optimal goals.
Server
Bob Evans
Laurel , United States
2010.05 - 2016.07
- Worked to ensure all customers have a pleasant dining experience by properly fulfilling their food orders by providing efficient service and paying detailed attention to their needs
- This also included cleaning tables, counters and dishes within my service area and common areas within our restaurant.
Education
Associate of Science - Cyber Security
Anne Arundel Community College - Current
Skills
- Windows OS
- Microsoft Office Suite
- Office 365
Timeline
Helpdesk Technician
Market USA Federal Credit Union
2020.03 - Current
Loan Officer
Market USA Federal Credit Union
2019.07 - 2020.03
Member Service Representative
Market USA Federal Credit Union
2017.02 - 2019.07
Computing Sales Consultant
Best Buy
2016.08 - 2017.01
Server
Bob Evans
2010.05 - 2016.07
Associate of Science - Cyber Security
Anne Arundel Community College - Current
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