Terrence Blakely
Sacramento,CA
Summary
An established leader and team player seasoned in the construction trade with a focus on quality and customer service. Responsible and manage minded with a focus on safety. Ability to problem solve as it relates to irate customers. Looking for a new role where hard work and dedication will be highly valued.
Dedicated support professional with extensive experience addressing client needs and resolving inquiries promptly and effectively. Proficient in managing client interactions, troubleshooting issues, and ensuring customer satisfaction. Skilled in utilizing various software tools and systems to streamline support processes. .
Overview
23
23
years of professional experience
Work History
Truck Driver
Capital Express Lines
Sacramento, CA, CA
01.2025 - Current
- Operated delivery trucks across designated routes efficiently and safely.
- Conducted pre-trip and post-trip inspections to ensure vehicle safety and compliance.
- Managed accurate logging of driving hours and vehicle maintenance records.
- Adhered to all traffic laws and company policies during transportation tasks.
- Assisted in training new drivers on company procedures and safety practices.
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
- Filled out paperwork accurately at each stop along route including bills of lading and trip sheets.
- Managed personal driving time according to Hours of Service regulations.
- Hooked and unhooked trailers from tractor and converter dollies.
Logistics Account Executive
Total Quality Logistics
Memphis , TN
07.2022 - 12.2025
- Managed client relationships to ensure smooth logistics operations.
- Coordinated freight shipments with carriers and clients for timely delivery.
- Utilized logistics software to track shipments and update clients regularly.
- Monitored shipment progress, tracked orders and updated customers on order status.
- Established positive working relationships with carriers and freight forwarders in order to facilitate smooth deliveries.
- Reviewed invoices from vendors for accuracy prior to processing payments.
- Coordinated with internal departments such as sales, marketing, finance, in order to ensure smooth flow of goods throughout the supply chain.
- Resolved customer complaints in a timely manner while maintaining strong customer relations.
- Prepared documentation required for customs clearance at ports around the world.
Project Manager
Deviney Construction
Arlington
07.2021 - 07.2022
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones
- Analyzed data from various sources such as surveys, interviews, focus groups to inform decision-making related to projects
- Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization
- Supervised a team of technicians in the installation, maintenance and repair of fiber optics systems
- Ensured that all safety procedures were followed during installation and maintenance activities
- Created detailed reports for each job performed by the crew
- Worked closely with contractors, subcontractors, engineers, inspectors and other professionals throughout the duration of each project
- Organized inventory levels of supplies needed for ongoing jobs as well as future projects
- Assigned tasks to team members according to their skill sets and abilities
- Maintained records of all work completed including materials used, labor hours spent
- Performed regular inspections of installed systems to identify potential problems before they arise
- Inspected fiber optic cables to ensure proper installation and connection
- Conducted tests on fiber optics equipment to check performance and reliability.
Case Manager/Counselor
Sacramento Area Emergency Housing
Sacramento, CA
04.2003 - 09.2005
- Coordinated with community resources to secure essential services.
- Assessed client needs to develop tailored housing plans.
- Facilitated intake interviews to gather client information and documentation.
- Monitored client progress and adjusted support strategies as needed.
- Provided crisis intervention support during emergency housing situations.
- Maintained accurate case files and documentation for compliance purposes.
- Developed individualized care plans with input from clients and their families.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Compiled reports on cases and submitted them to supervisors
- Provided supervision and in-house activities to support program participants.
Education
Some College (No Degree) - Real Estate Development
Consumnes River College
Sacramento, CASkills
- Interpersonal skills
- Management
- Coaching
- Problem solving
- Documentation
- Documentation accuracy
- Crisis intervention
- Logistics coordination
- Effective communication
- Team collaboration
- Conflict resolution
- Family relations
- Substance abuse awareness
- De-escalation techniques
- Empathy development
- Individual counseling
- Excellent customer service skills
State
Ca
Zip
95815
City
Sacramento
Timeline
Truck Driver
Capital Express Lines
01.2025 - Current
Logistics Account Executive
Total Quality Logistics
07.2022 - 12.2025
Project Manager
Deviney Construction
07.2021 - 07.2022
Case Manager/Counselor
Sacramento Area Emergency Housing
04.2003 - 09.2005
Some College (No Degree) - Real Estate Development
Consumnes River College