Terrence Gorman Jr
Martinez,CA
Summary
Dynamic Service Technician with a proven track record at Lifestyle Mobility Inc., excelling in system setup and troubleshooting. Recognized for implementing proactive maintenance strategies that enhanced service efficiency. Adept at customer engagement and effective problem-solving, ensuring high standards of safety and satisfaction in all operations.
Overview
30
30
years of professional experience
Work History
Service Technician, Installer
Lifestyle Mobility Inc.
10.2009 - Current
- Diagnosed and repaired mobility equipment, ensuring optimal performance and safety compliance.
- Conducted routine maintenance on various products, enhancing longevity and reliability.
- Trained junior technicians on repair techniques and customer service best practices.
- Implemented process improvements that reduced turnaround time for service requests.
- Collaborated with customer support to address inquiries and resolve issues efficiently.
- Oversaw quality control procedures, maintaining high standards for service delivery and customer satisfaction.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Machine Operator, Department Lead.
Hydrospin Inc. (acquired by Luxfer)
11.1995 - 04.2003
- Operated and maintained machinery for optimal production efficiency.
- Monitored equipment performance to identify and rectify operational issues.
- Trained new operators on safety protocols and machine operation procedures.
- Conducted routine inspections to ensure compliance with safety standards.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Set up and ran machinery to produce exceptional products for industrial needs.
Education
High School Diploma -
Ygnacio Valley High School
Concord, CASkills
- System setup and troubleshooting
- Strong attention to detail
- Proactive maintenance strategies
- Customer engagement
- Self-directed task management
- Timely and trustworthy
- Adaptable to change
- Effective problem-solving skills
Timeline
Service Technician, Installer
Lifestyle Mobility Inc.
10.2009 - Current
Machine Operator, Department Lead.
Hydrospin Inc. (acquired by Luxfer)
11.1995 - 04.2003
High School Diploma -
Ygnacio Valley High School