Terrence Harrington
Katy,TX
Summary
Automotive General Manager with 25 years of experience in delivering exceptional customer service and high-quality auto repair. Proven track record of achieving operational goals and enhancing customer satisfaction. Expertise in managing teams and optimizing service processes to drive business growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Advisor
Christian Brothers Automotive Corporation
The Woodlands, Texas
09.2025 - 02.2026
- Facilitated identification of vehicle issues and recommended suitable services.
- Scheduled appointments and managed service timelines to enhance customer satisfaction.
- Clarified repair options and associated costs for customers effectively.
- Conducted follow-up with customers post-service to ensure satisfaction and resolve concerns.
- Educated customers on maintenance practices to promote long-term vehicle care.
General Manager
Auto Care USA
Katy, Texas
01.2023 - 06.2025
- Implemented quality control measures to ensure adherence to service standards.
- Trained new staff on company policies and operational procedures for optimal performance.
- Created schedules and monitored payroll management to maintain budget compliance.
- Developed sales strategies to enhance revenue and improve customer retention.
Education
Some College (No Degree) - Music Education
McNeese State University
Lake Charles, LASkills
- Operations streamlining
- Budget management
- Customer service
- Sales strategy
- Performance monitoring
- Inventory control
Accomplishments
- 3 time top shop winner with previous employer.
- Named top performer in BG sales multiple times
Certification
- I have passed and recertified the ASE service advisor certification and can retest if needed.
- I have attended industry training at ASA functions as well as Shop Owner training with ATI.
Timeline
Service Advisor
Christian Brothers Automotive Corporation
09.2025 - 02.2026
General Manager
Auto Care USA
01.2023 - 06.2025
Some College (No Degree) - Music Education
McNeese State University