Terrence Hickman
West Hollywood,CA
Summary
Results-focused leader dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
14
14
years of professional experience
Work History
Digital Stylist
The Webster
09.2022 - Current
- Providing white glove service to elite clientele
- Create brand loyalty by increasing customer conversion and retention
- Develop and produce brand events to cultivate new clientele.
VIP Manager
Alexander McQueen
02.2019 - 08.2022
- Establish top tier clientele
- 70% YTD planned business
- Engage with prospect clientele
- Liaison between London PR and US
- Continue and manage VIP Relationships.
SALES ADVISOR
FENDI
05.2017 - 02.2019
- Transition current client book
- Develop repeat business
- Achieve quarterly sales goals and KPI’S.
BURBERRY PRIVATE CONSULTANT/STUDIO SERVICES Manager
BURBERRY
04.2016 - 05.2017
- Always give the highest standard of the “Burberry Experience” and act as a role model
- Through outreach drive, develop and support the relationships of local businesses to bring footfall to the boutique
- Present business plans to assist the Head of Client Services to roll- out a consistent approach to high value client development
- Manage and handle all studio service requests.
SALES SUPERVISOR
CHRISTIAN DIOR
04.2013 - 04.2016
- Create, develop, and implement sales strategies
- Identify, analyze, and implement new methods to determine sales growth
- Order and maintain materials and merchandise
- Recruit, train and collaborate with sales representatives.
SALES SPECIALIST
04.2011 - 04.2013
- 20% in boutique share of overall business
- 50% share of boutique top elite clientele
- Maintained company standards; UPT, ADS and client capture
- Perform monthly cycle counts in all departments remaining an accurate inventory in shoes, RTW, accessories, fine jewelry, and timepieces.
CSR- CUSTOMER SERVICE REPRESENTATIVE
10.2010 - 04.2011
- Maintained an effective and easily accessible cash wrap
- Assisted management with daily operations
- Processed shipping/receiving and transfer request.
Education
The Eli Broad College of Business
London, UKB.S. Retailing Management -
MICHIGAN STATE UNIVERSITY
05.2010
Skills
- Customer Service
- Product Knowledge
- Multitasking and Organization
- Attention to Detail
References
UPON REQUEST
Timeline
Digital Stylist
The Webster
09.2022 - Current
VIP Manager
Alexander McQueen
02.2019 - 08.2022
SALES ADVISOR
FENDI
05.2017 - 02.2019
BURBERRY PRIVATE CONSULTANT/STUDIO SERVICES Manager
BURBERRY
04.2016 - 05.2017
SALES SUPERVISOR
CHRISTIAN DIOR
04.2013 - 04.2016
SALES SPECIALIST
04.2011 - 04.2013
CSR- CUSTOMER SERVICE REPRESENTATIVE
10.2010 - 04.2011
The Eli Broad College of Business
B.S. Retailing Management -
MICHIGAN STATE UNIVERSITY
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