Terrence Hickman
West Hollywood,CA
Summary
Results-focused leader dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
14
14
years of professional experience
Work History
Digital Stylist
The Webster
Los Angeles, CA
09.2022 - Current
- Providing white glove service to elite clientele
- Create brand loyalty by increasing customer conversion and retention
- Develop and produce brand events to cultivate new clientele.
VIP Manager
Alexander McQueen
Beverly Hills, CA
02.2019 - 08.2022
- Establish top tier clientele
- 70% YTD planned business
- Engage with prospect clientele
- Liaison between London PR and US
- Continue and manage VIP Relationships.
SALES ADVISOR
FENDI
BEVERLY HILLS, CA
05.2017 - 02.2019
- Transition current client book
- Develop repeat business
- Achieve quarterly sales goals and KPI’S.
BURBERRY PRIVATE CONSULTANT/STUDIO SERVICES Manager
BURBERRY
BEVERLY HILLS, CA
04.2016 - 05.2017
- Always give the highest standard of the “Burberry Experience” and act as a role model
- Through outreach drive, develop and support the relationships of local businesses to bring footfall to the boutique
- Present business plans to assist the Head of Client Services to roll- out a consistent approach to high value client development
- Manage and handle all studio service requests.
SALES SUPERVISOR
CHRISTIAN DIOR
BEVERLY HILLS, CA
04.2013 - 04.2016
- Create, develop, and implement sales strategies
- Identify, analyze, and implement new methods to determine sales growth
- Order and maintain materials and merchandise
- Recruit, train and collaborate with sales representatives.
SALES SPECIALIST
04.2011 - 04.2013
- 20% in boutique share of overall business
- 50% share of boutique top elite clientele
- Maintained company standards; UPT, ADS and client capture
- Perform monthly cycle counts in all departments remaining an accurate inventory in shoes, RTW, accessories, fine jewelry, and timepieces.
CSR- CUSTOMER SERVICE REPRESENTATIVE
10.2010 - 04.2011
- Maintained an effective and easily accessible cash wrap
- Assisted management with daily operations
- Processed shipping/receiving and transfer request.
Education
The Eli Broad College of Business
London, UKB.S. Retailing Management -
MICHIGAN STATE UNIVERSITY
05.2010
Skills
- Customer Service
- Product Knowledge
- Multitasking and Organization
- Attention to Detail
References
UPON REQUEST
Timeline
Digital Stylist
The Webster
09.2022 - Current
VIP Manager
Alexander McQueen
02.2019 - 08.2022
SALES ADVISOR
FENDI
05.2017 - 02.2019
BURBERRY PRIVATE CONSULTANT/STUDIO SERVICES Manager
BURBERRY
04.2016 - 05.2017
SALES SUPERVISOR
CHRISTIAN DIOR
04.2013 - 04.2016
SALES SPECIALIST
04.2011 - 04.2013
CSR- CUSTOMER SERVICE REPRESENTATIVE
10.2010 - 04.2011
The Eli Broad College of Business
B.S. Retailing Management -
MICHIGAN STATE UNIVERSITY