Terrence Mallard
Chester,VA
Summary
Detail-oriented Information Systems professional with a proven track record of meeting productivity, business, and customer service objectives. Skilled in optimizing team performance and refining operational processes. Proficient in diplomatically resolving internal and customer issues to enhance satisfaction. Eager self-starter actively seeking opportunities for professional growth and development within the field of Information Systems.
Overview
20
20
years of professional experience
Work History
Parts Coordinator
Excel Truck Group
12.2022 - 08.2023
- Thrived in dynamic, fast-paced work environments, maintaining productivity and adaptability
- Demonstrated proficiency in basic computer skills, particularly in data entry tasks
- Successfully negotiated pricing agreements with both customers and vendors, optimizing cost-efficiency
- Provided exemplary customer service, ensuring customer satisfaction, and fostering positive relationships
- Utilized a range of printers to efficiently print invoices for customers, maintaining accuracy and timeliness
- Applied expertise in Paragon SAP, leveraging the software to streamline processes and enhance operational efficiency.
Parts Counterman
Matheny Motors
08.2021 - 08.2022
- Conducted thorough research on customer parts requests, ensuring accurate and timely fulfillment of orders
- Collaborated closely with team members to deliver exceptional customer assistance and support
- Played a key role in inventory management and processing core returns to vendors, maintaining meticulous records
- Effectively managed and prioritized incoming phone traffic, addressing inquiries, and resolving issues promptly
- Provided technical expertise to support outside sales efforts, contributing to the success of sales initiatives and customer satisfaction.
Parts Counterman
Truck Enterprises
08.2020 - 08.2021
- Leveraged information systems to efficiently manage and locate automotive parts for customers, ensuring accurate and timely order fulfillment
- Utilized technology tools to communicate effectively with customers, gathering requirements and providing tailored product recommendations
- Maintained comprehensive knowledge of inventory management systems to monitor stock levels and facilitate smooth order processing
- Executed sales transactions with precision using point-of-sale (POS) software, handling various payment methods, and maintaining accurate records
- Managed incoming communications via phone and digital channels, employing information systems to provide prompt and knowledgeable customer support
- Collaborated with team members to optimize inventory management processes, utilizing information systems for tasks such as receiving shipments and conducting inventory counts.
Specialist
US Army
11.2003 - 02.2008
- Maintained effective communication with my supervisors and subordinates
- Deployed to Iraq from June 2004 - June 2005, and Aug 2006 - Oct 2007
- Served as Unit Supply and Unit Armor
- Started, maintained wire and radio communications
- Participated in reconnaissance operations
- Performed as a member of a fire team during drills and live combat
- Aided in the mobilization of vehicles, troops, and weaponry
- Provided indirect and direct instructions to lower grade soldiers.
Education
Bachelor of Science Information Systems - Management Information Systems
Virginia State University
05.2024
Accomplishments
- The Military Order of the Purple Heart
- Army Accommodation Medal
- 2 Army Achievement Medals
- Army Good Conduct Medal
- Combat Action Badge
- Global War on Terrorism Medal
- Iraqi Campaign Medal
- The National Defense Medal
- Iraqi Expeditionary Medal
- Overseas Campaign Medal
- Army Service Medal
Skills Abilities
Supervised 3-10 employees on various shifts., Inspected employees on aptitude and effectiveness., Supervised team activities, projects, and missions., Leader of a squad deployed to Operation Iraqi Freedom operations., Maintained an accurate accounting of units’ sensitive items., Educated subordinate soldiers on tasks, equipment, and maneuvers.
Military Service
US Army, Specialist, 11/2003, 02/2008, Maintained effective communication with my supervisors and subordinates., Deployed to Iraq from June 2004 - June 2005, and Aug 2006 - Oct 2007, Served as Unit Supply and Unit Armor., Started, maintained wire and radio communications., Participated in reconnaissance operations., Performed as a member of a fire team during drills and live combat., Aided in the mobilization of vehicles, troops, and weaponry., Provided indirect and direct instructions to lower grade soldiers.
Timeline
Parts Coordinator
Excel Truck Group
12.2022 - 08.2023
Parts Counterman
Matheny Motors
08.2021 - 08.2022
Parts Counterman
Truck Enterprises
08.2020 - 08.2021
Specialist
US Army
11.2003 - 02.2008
Bachelor of Science Information Systems - Management Information Systems
Virginia State University