Terrence Mitchell
Dallas
Summary
Dedicated production specialist with strong skills in equipment maintenance, quality control, and safety compliance. Proven ability to troubleshoot production issues and maintain high standards for product quality.
Overview
11
11
years of professional experience
Work History
Production Specialist
Frito Lay
Irving
08.2020 - 01.2025
- Operated production machinery to ensure efficient product flow.
- Monitored quality control processes for consistent product standards.
- Conducted routine maintenance on equipment to minimize downtime.
- Followed safety protocols to maintain a safe working environment.
- Recorded inventory levels and reported discrepancies to management.
- Adhered to strict timelines while ensuring high-quality products were delivered on schedule.
- Maintained a clean workspace at all times by following established sanitation guidelines.
- Troubleshot production issues and implemented effective solutions to maintain workflow.
- Calibrated machines to adhere to quality standards and maintain required productivity levels.
- Attended regular training sessions to increase machine operating skills.
- Trained new employees on machinery operation and safety protocols to ensure compliance and operational efficiency.
- Supported training for new employees on safety practices and operational procedures at the facility.
- Ensured proper packaging of products for distribution and storage.
- Performed quality control inspections during production to proactively identify and address potential issues.
- Kept up-to-date on industry standards for safety regulations and best practices for operations management.
Building Maintenance Worker
LAZ Parking
Dallas
01.2018 - 01.2019
- Cleared debris and litter from parking areas to ensure cleanliness.
- Coordinated with team members to achieve timely completion of maintenance tasks.
- Reported equipment malfunctions to management for timely repairs.
- Followed safety protocols while performing grounds maintenance duties.
- Removed debris from sidewalks, driveways, and parking lots using hand tools or power equipment to enhance safety and aesthetics.
- Kept outdoor spaces looking clean and inviting with regular removal of leaves, sticks and other debris.
- Operated vehicles and equipment safely to minimize risks to people and property.
- Performed routine inspections of building systems and equipment.
- Assisted in maintaining cleanliness and safety of facilities.
- Collaborated with team members to resolve maintenance issues quickly.
- Utilized tools and equipment for repairs and installations effectively.
- Ensured compliance with safety standards and regulations consistently.
- Painted interior walls using appropriate paints to maintain a neat appearance.
- Repaired minor plumbing issues such as clogged toilets and leaking faucets.
- Inspected the interior and exterior of buildings for any signs of damage or needed repair.
- Handled routine cosmetic updates such as painting walls and replacing outdated fixtures.
- Conducted routine maintenance and repairs to optimize performance of building systems.
- Addressed personnel queries and troubleshooting requests to deliver repair services.
- Maintained grounds by mowing grass, trimming shrubs, removing debris, salting sidewalks.
Customer Service Representative
Encore Payment Systems
Dallas
01.2017 - 01.2018
- Assisted customers with inquiries regarding payment processing and account management.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Processed transactions accurately using Encore's proprietary payment software systems.
- Educated clients on product features and benefits to enhance user experience.
- Collaborated with team members to streamline customer service procedures, enhancing overall service delivery.
- Monitored account activity for potential issues and proactively addressed concerns.
- Maintained thorough documentation of customer interactions and service requests in CRM system.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer issues with knowledgeable and friendly service, fostering high levels of customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Identified upselling opportunities based on customer needs, contributing to increased revenue potential.
Forklift Operator
NARSTCO
Midlothian
04.2014 - 08.2016
- Operated forklifts to efficiently transport materials between warehouse and production areas, supporting timely operations.
- Loaded and unloaded shipments efficiently while adhering to safety protocols.
- Ensured safety procedures were followed when operating forklifts.
- Maintained current forklift training and certification to comply with company policies.
- Conducted pre-shift inspections on equipment to ensure safety and functionality.
- Performed daily maintenance checks on forklifts to ensure optimal performance.
- Followed standard work instructions accurately when picking, sorting, staging and scanning products.
- Operated power material handling equipment to accurately select and palletize loads.
Education
Class A CDL - Commercial Truck Driving
Continental Truck Driver Training And Education Sc
Dallas, TX04-2026
Bachelor of Arts -
Texas Collage
Tyler, TX05-2006
High School Diploma -
A. Maceo Smith High School
Dallas, TX05-2002
Skills
- Production processes
- Quality control
- Process optimization
- Safety compliance
- Equipment maintenance
- Machine calibration
- Inventory management
Timeline
Production Specialist
Frito Lay
08.2020 - 01.2025
Building Maintenance Worker
LAZ Parking
01.2018 - 01.2019
Customer Service Representative
Encore Payment Systems
01.2017 - 01.2018
Forklift Operator
NARSTCO
04.2014 - 08.2016
Class A CDL - Commercial Truck Driving
Continental Truck Driver Training And Education Sc
Bachelor of Arts -
Texas Collage
High School Diploma -
A. Maceo Smith High School