Terrence Morris
Client Relations Manager
Syracuse,New York
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of post-secondary education
26
26
years of professional experience
Work History
Adult Services Librarian
Northern Onondaga Public Library
Cicero, New York
2017.01 - Current
- Provided one-on-one reference service, readers advisory, as well as technical assistance with iPad, e-readers and other devices.
- Developed, managed, and purchased teen graphic novel and, music collections at three locations.
- Developed and executed teen and adult programs such as Heavy Metal Yoga.
Account Manager
GALE
Detroit, Michigan
2015.01 - 2017.01
- Met annual sales quota by prospecting and cold calling in assigned territory to develop sales pipeline
- Develop relationship with customers to ensure renewal of subscriptions
- Was responsible for wide variety of database, demographic and educational sales.
Bibliotheca, Atlanta,, Account Manager
Polaris Library Systems
Syracuse, New York
2013.01 - 2015.01
- Conduct prospecting and cold calling in assigned territory to develop sales pipeline and meet annual sales quota.
- Develop relationship with prospect from initial contact to close of sale, including initial on-site visits, quote initiation and review, product demonstration, post demonstration follow-up, and RFP response to close of sale.
- Maintain relationships at all levels with established customers to maintain positive references.
- Closed largest sale of career $1.2 million.
- Various positions at Polaris Library Systems.
Polaris Account Manager
South Central and West US
Syracuse, NY
2003.01 - 2015.01
- Met annual sales quota. Developed sales pipeline
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Oversaw RFP response.
- Prepared monthly reports, including payment and account reconciliations and financial statements.
Software Specialist
Polaris Library Systems
Syracuse, New York
2000.01 - 2003.01
- Successfully demonstrated Polaris Product both on-site and virtually
- Post demonstration follow-up in support of Polaris account manager.
Client Support Representative
Polaris Library Systems
1997.08 - 2000.01
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
Interacted with team members across departments to research and resolve customer issues. - Managed implementation, installation and training of automation in libraries
- Instructed library staff in use of GALAXY and Polaris Integrated Library Systems.
- Maintained continued contact with libraries to ensure ongoing satisfaction.
Education
Master of Library Science -
State University of New York
1995.08 - 1997.05
Bachelors of Arts - Communications
State University College At Buffalo
1985.08 - 1989.05
Skills
Organization and Time management
MS Office
Verbal and written communication
Adaptability
Timeline
Adult Services Librarian
Northern Onondaga Public Library
2017.01 - Current
Account Manager
GALE
2015.01 - 2017.01
Bibliotheca, Atlanta,, Account Manager
Polaris Library Systems
2013.01 - 2015.01
Polaris Account Manager
South Central and West US
2003.01 - 2015.01
Software Specialist
Polaris Library Systems
2000.01 - 2003.01
Client Support Representative
Polaris Library Systems
1997.08 - 2000.01
Master of Library Science -
State University of New York
1995.08 - 1997.05
Bachelors of Arts - Communications
State University College At Buffalo
1985.08 - 1989.05