Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terrence Morris

Client Relations Manager
Syracuse,New York

Summary

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

5
5
years of post-secondary education
26
26
years of professional experience

Work History

Adult Services Librarian

Northern Onondaga Public Library
Cicero, New York
01.2017 - Current
  • Provided one-on-one reference service, readers advisory, as well as technical assistance with iPad, e-readers and other devices.
  • Developed, managed, and purchased teen graphic novel and, music collections at three locations.
  • Developed and executed teen and adult programs such as Heavy Metal Yoga.

Account Manager

GALE
Detroit, Michigan
01.2015 - 01.2017
  • Met annual sales quota by prospecting and cold calling in assigned territory to develop sales pipeline
  • Develop relationship with customers to ensure renewal of subscriptions
  • Was responsible for wide variety of database, demographic and educational sales.

Bibliotheca, Atlanta,, Account Manager

Polaris Library Systems
Syracuse, New York
01.2013 - 01.2015
  • Conduct prospecting and cold calling in assigned territory to develop sales pipeline and meet annual sales quota.
  • Develop relationship with prospect from initial contact to close of sale, including initial on-site visits, quote initiation and review, product demonstration, post demonstration follow-up, and RFP response to close of sale.
  • Maintain relationships at all levels with established customers to maintain positive references.
  • Closed largest sale of career $1.2 million.
  • Various positions at Polaris Library Systems.

Polaris Account Manager

South Central and West US
Syracuse, NY
01.2003 - 01.2015
  • Met annual sales quota. Developed sales pipeline
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Oversaw RFP response.
  • Prepared monthly reports, including payment and account reconciliations and financial statements.

Software Specialist

Polaris Library Systems
Syracuse, New York
01.2000 - 01.2003
  • Successfully demonstrated Polaris Product both on-site and virtually
  • Post demonstration follow-up in support of Polaris account manager.

Client Support Representative

Polaris Library Systems
08.1997 - 01.2000
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
    Interacted with team members across departments to research and resolve customer issues.
  • Managed implementation, installation and training of automation in libraries
  • Instructed library staff in use of GALAXY and Polaris Integrated Library Systems.
  • Maintained continued contact with libraries to ensure ongoing satisfaction.

Education

Master of Library Science -

State University of New York
08.1995 - 05.1997

Bachelors of Arts - Communications

State University College At Buffalo
08.1985 - 05.1989

Skills

    Organization and Time management

undefined

Timeline

Adult Services Librarian

Northern Onondaga Public Library
01.2017 - Current

Account Manager

GALE
01.2015 - 01.2017

Bibliotheca, Atlanta,, Account Manager

Polaris Library Systems
01.2013 - 01.2015

Polaris Account Manager

South Central and West US
01.2003 - 01.2015

Software Specialist

Polaris Library Systems
01.2000 - 01.2003

Client Support Representative

Polaris Library Systems
08.1997 - 01.2000

Master of Library Science -

State University of New York
08.1995 - 05.1997

Bachelors of Arts - Communications

State University College At Buffalo
08.1985 - 05.1989

Similar Profiles

CREATE PROFILE
Terrence MorrisClient Relations Manager