Terrence Oberbroeckling
Gypsum,CO
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
23
23
years of professional experience
Work History
Assistant Store Manager
Kroger
03.2025 - Current
- Supervised daily store operations to support efficient customer service and sales floor execution.
- Coordinated associate schedules, task priorities, and coverage to maintain consistent department performance.
- Coached front-end and department associates on service standards, productivity, and policy compliance.
- Monitored inventory levels, ordering, and stock rotation to reduce out-of-stock conditions.
- Resolved customer concerns promptly to protect satisfaction and strengthen store reputation.
- Enforced safety, sanitation, and loss-prevention procedures to maintain compliant store conditions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Assistant Store Manager
Home Depot
08.2013 - 03.2025
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Resolved unauthorized, unsafe, and ineffective practices to enhance operational safety and compliance.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated relationships with external vendors and suppliers to ensure reliable service and product availability.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Recorded daily employee attendance to monitor punctuality and reliability. and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Engaged with customers to build rapport and enhance their experience. to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Inspected merchandise presentation, pricing accuracy, and signage to support sales and store standards.
- Coached front-end and department associates on service standards, productivity, and policy compliance.
Territory Manager - Sales and Service
Schwan's Home Service
11.2003 - 08.2013
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Achieved or exceeded company-defined sales quotas.
- Implemented promotions and marketing campaigns, boosting territory sales and enhancing brand awareness.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Analyzed sales data to identify improvement areas and implemented strategies that maximized sales growth.
- Participated in monthly sales meetings to discuss strategies and updates. and quarterly sales trainings.
- Fostered lasting customer relationships through effective communication and timely responses, leading to long-term loyalty and expanded client base.
- Attended monthly sales meetings and quarterly sales trainings.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Handled customer complaints by actively listening and offering solutions. and facilitated negotiations, resolving issues and reaching mutual conclusions.
Education
High School Diploma -
Northglenn High School
Northglenn, CO05-1980
Skills
- Health and safety compliance
- Performance reporting
- Incidents management
- Performance monitoring
- Troubleshooting and problem solving
- Operations oversight
- Customer relationship management (CRM)
- Business and operations management
- Employee relations and conflict resolution
- Inventory management
- Unsurpassed work ethic
Timeline
Assistant Store Manager
Kroger
03.2025 - Current
Assistant Store Manager
Home Depot
08.2013 - 03.2025
Territory Manager - Sales and Service
Schwan's Home Service
11.2003 - 08.2013
High School Diploma -
Northglenn High School