Terrence Scallan
Houston,TX
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. C Accomplished [Job Title] skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Bath And Body Works, Limited Brands
06.2023 - 11.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Lead Server
BJ's Restaurant & Brewhouse
08.2011 - 03.2021
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
Server
The Cheesecake Factory
04.2017 - 03.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Specialist in Administration - Administrative Assistance And Secretarial Science
U.S Army AIT
FT. Jackson, SC12.1993
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Store Organization
- Time Management
Timeline
Assistant Store Manager
Bath And Body Works, Limited Brands
06.2023 - 11.2024
Server
The Cheesecake Factory
04.2017 - 03.2019
Lead Server
BJ's Restaurant & Brewhouse
08.2011 - 03.2021
Specialist in Administration - Administrative Assistance And Secretarial Science
U.S Army AIT
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