Terrence Smith
Chicago,IL
Summary
Energetic and dependable professional with excellent customer service, organizational, and communication skills. Anticipates customer needs and provides service proactively while quickly and accurately responding to customer inquiries. Demonstrates a consistently positive attitude and creates a welcoming atmosphere for customers and colleagues.
Overview
10
10
years of professional experience
Work History
Lead Package Attendant
235 W. Van Buren
01.2022 - Current
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Store and secure packages in designated areas to prevent damage and theft.
- Assisted in receiving, stocking, and distribution of packages.
- Used hand-held scanners and physical logs to accurately track item movements.
- Built strong relationships with customers and vendors through excellent customer service.
- Enhanced team efficiency by implementing streamlined package sorting and handling processes.
- Promoted employee recognition programs to motivate high-performing team members.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Handled day-to-day shipping and receiving, overseeing more than 500 packages per day.
- Followed safety regulations to maintain a safe work environment.
Service Crew Member
Portillos
10.2020 - 05.2022
- Continuously adhered to strict regulations as well as detailed instructions, guidelines, and specifications.
- Increased team productivity through effective communication and collaboration on maintenance tasks.
- Collaborated with other departments to address cross-functional maintenance needs effectively.
- Positively engaged with customers and maintained a professional appearance as a company representative.
- Worked effectively in fast-paced environments.
- Assisted in dining room by removing soiled dishes during meal service and transporting to kitchen for washing.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Kept all prep areas clean by sweeping, mopping, and washing down counters.
Stock Room Associate
Toys R Us
07.2014 - 11.2019
- Greeted store customers and discussed their needs.
- Located needed merchandise in inventory using software and placed on skids for transport to shelves.
- Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.
- Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Supported the store's visual merchandising efforts by assembling display fixtures and arranging products according to planograms provided by managers or merchandisers.
- Reduced stock discrepancies by conducting regular audits and reconciling physical inventory with system data.
- Maintained an orderly stockroom for ease of retrieval.
- Collaborated with the sales team to ensure adequate supply levels for promotions and seasonal demand fluctuations.
- Ensured smooth flow of operations with effective communication between the stock room and sales floor teams regarding item availability or potential delays.
- Recorded daily activities for inventory control.
Education
High School Diploma -
Roberto Clemente High School
Chicago, IL06.2010
Skills
- Strong Work Ethic
- Quality Assurance
- Excellent Communication
- Customer Service
- Organizational Skills
- Time Management
- Decision-Making
- Inventory Tracking
- Concise time management
Timeline
Lead Package Attendant
235 W. Van Buren
01.2022 - Current
Service Crew Member
Portillos
10.2020 - 05.2022
Stock Room Associate
Toys R Us
07.2014 - 11.2019
High School Diploma -
Roberto Clemente High School
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