Terrence whitten
Indianapolis,IN
Summary
Dynamic professional with extensive experience as an Asst. Pool Manager at Riviera Club, excelling in team management and customer service. Proven ability to enhance guest satisfaction through effective conflict resolution and safety compliance. Skilled in pool maintenance and staff training, fostering a collaborative environment that promotes operational efficiency.
Overview
1
1
Certification
Work History
Asst. Pool Manager
Riviera Club
- Assisted in daily pool operations, ensuring cleanliness and safety compliance.
- Coordinated scheduling of staff for peak pool hours and special events.
- Monitored inventory levels of pool supplies, placing orders as necessary.
- Developed customer service strategies to enhance guest experiences at the facility.
- Trained new staff on operational procedures and safety protocols effectively.
- Implemented maintenance schedules to ensure optimal functioning of pool equipment.
- Resolved guest inquiries and complaints promptly to maintain high satisfaction levels.
- Supported management in budget tracking for pool-related expenses and activities.
- Supported budgetary goals by managing inventory levels of supplies such as chemicals, cleaning materials, and concession items.
- Contributed to an organized work environment by maintaining accurate records of daily attendance, incident reports, and maintenance logs.
- Provided exceptional customer service to guests by addressing concerns and answering questions about facility amenities.
- Conducted regular team meetings to review safety procedures, discuss performance goals, and maintain clear communication among staff members.
- Ensured proper staffing levels during peak times through diligent monitoring of employee breaks and shift rotations.
- Collaborated with the Pool Manager in planning and executing special events such as swim lessons, water fitness classes, and private parties.
- Increased operational efficiency by performing routine equipment checks and promptly reporting any issues or necessary repairs to management.
- Promoted a welcoming atmosphere for diverse populations through inclusive programming options tailored to different age groups and skill levels.
- Enhanced guest experience by swiftly resolving conflicts between patrons while maintaining a professional demeanor.
- Aided in the recruitment and selection of new staff members by conducting interviews, reviewing applications, and providing input on hiring decisions.
- Strengthened team morale through regular recognition of individual achievements in areas such as excellent customer service or outstanding contributions to facility maintenance.
- Maintained a safe swimming environment for guests with disabilities by implementing appropriate accessibility accommodations when needed.
- Enhanced swimmer safety by enforcing pool rules and monitoring guest behavior.
- Reduced accidents at the facility through effective supervision of staff members and strict adherence to established safety guidelines.
- Improved pool cleanliness with thorough maintenance tasks, including skimming, vacuuming, and chemical balancing.
- Contributed to a high level of customer satisfaction by consistently enforcing facility policies related to cleanliness, safety, and appropriate behavior while on the premises.
- Assisted in the development of staff schedules for optimal coverage during peak hours.
- Facilitated lifeguard training sessions to ensure all staff members were properly certified and knowledgeable on safety protocols.
- Oversaw and managed lifeguard staff by monitoring attendance and performance.
- Monitored activities and directed scanning of swimming pool and adjacent areas to prevent injuries, accidents or drownings.
- Adjusted pool chemical balance to maintain general water cleanliness.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Maintained filtration system and other aquatic systems within facility to support proper operations.
- Identified and proposed repairs, annual maintenance and upgrade items to promote safe environment.
- Hired, trained and evaluated team members to meet departmental standards and goals.
- Interpreted, explained and enforced pool policies and procedures to preserve health and safety of employees and public.
- Planned, coordinated and promoted aquatics programs to optimize water safety.
- Developed lifeguard deck rotational system to monitor pools.
- Assigned schedules and specific tasks to workers for optimal coverage.
- Trained workers in service policies, safety requirements and specifics of activities.
- Empowered workers to independently handle common issues and maintain strict safety standards.
- Enhanced customer service based on feedback from guests.
- Helped staff customize plans for specific groups based on age or ability level.
- Monitored workers for performance, professionalism and service quality.
- Facilitated hiring, training and evaluation of staff.
- Coordinated supply orders, storage and distribution for program.
- Boosted loyalty and retained customers by resolving diverse concerns with service or operations.
PO2
U.S. Navy
- Operated and maintained advanced navigational systems to ensure mission success.
- Collaborated with team members to execute operational plans effectively under strict timelines.
- Conducted regular maintenance checks on equipment to uphold safety and performance standards.
- Assisted in training junior personnel on standard operating procedures and best practices.
- Implemented process improvements that enhanced unit efficiency and operational readiness.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Clerk
Kroger
- Assisted customers with inquiries and product selections to enhance shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
- Stocked shelves and organized merchandise to maintain store presentation standards.
- Collaborated with team members to execute promotional displays and maintain inventory levels.
- Monitored product expiration dates and managed returns to minimize waste.
- Trained new staff on operational procedures and customer service protocols for seamless onboarding.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty retention.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Conducted regular inventory checks, contributing to effective stock management practices.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
- Fostered culture of continuous improvement by suggesting and implementing process enhancements.
Education
No Degree - Journalism
Indiana University
INSkills
- Lifeguard certification
- First aid training
- Chemical handling
- CPR certified
- Incident reporting
- Task delegation
- Scheduling coordination
- Policy enforcement
- Pool maintenance
- Team management
- Facility management
- Water safety
- Chemicals handling
- Health regulations compliance
- Health and safety compliance
- Safety auditing
- Safety monitoring
- Work delegation
- Staff scheduling
- Operations oversight
- Facility maintenance
- Supply management
- Lifeguard training
- Lifeguard scheduling
- Pool cleaning
- Staff tracking
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Team collaboration
- Organizational skills
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Team building
- Task prioritization
- Self motivation
- Coaching and mentoring
- Interpersonal skills
- Customer relationship management
- Analytical thinking
- Conflict resolution
- Operations management
- Professionalism
- Goal setting
- Staff management
- Interpersonal communication
- Quality control
- Strategic planning
- Inventory control
- Time management abilities
- Adaptability
- Written communication
- Training development
- Project management
- Crisis management
- Safety regulations
- Performance evaluation
- Professional demeanor
- Employee retention
- Problem-solving aptitude
- Performance management
- Process improvement
Affiliations
American Legion, USA Swimming & Diving
Certification
American Legion, USA Swimming & Diving
Timeline
Asst. Pool Manager
Riviera Club
PO2
U.S. Navy
Clerk
Kroger
No Degree - Journalism
Indiana University