TERREZ PUGH
Killeen,TX
Summary
Versatile professional blending healthcare management with technical expertise in networking. Adept at enhancing patient intake and clinic operations while utilizing skills in troubleshooting and virtualization. Proven track record in leading teams, optimizing workflows, and ensuring high-quality patient support across multiple medical settings.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Medical Assistant
Diagnostic Pain Center
03.2025 - 06.2026
- Facilitated patient intake, rooming, vitals, medical history updates, documentation, communication, exam room preparation, and clinical procedure support in pain management to enhance patient flow and care.
- Prepared examination rooms and ensured proper sterilization of instruments.
- Assisted patients with intake forms and medical history documentation.
- Scheduled appointments and coordinated patient follow-ups efficiently.
Lead Medical Assistant
Pain Specialists of America
12.2022 - 03.2025
- Supervised daily operations of medical assisting team at Pain Specialists of America.
- Coordinated daily clinical operations, assisted providers, managed patient flow, documented histories, and streamlined back-office workflow in pain management.
- Assisted physicians during examinations and procedures in pain management practices.
- Coordinated patient appointments and managed scheduling for efficient workflow.
Lead Medical Assistant
Family Medicine Austin
09.2021 - 11.2022
- Facilitated patient intake, recorded vitals, updated documentation and charts, communicated with patients, and coordinated scheduling to ensure smooth daily operations in family medicine clinic.
- Assisted physicians during patient examinations and procedures.
- Coordinated patient scheduling and managed appointment flow efficiently.
- Supervised daily operations of front office and clinical staff.
Customer Service Representative
Realtor.com
10.2020 - 06.2021
- Resolved customer complaints through effective communication and problem-solving skills.
- Delivered customer support and resolved issues through effective communication in a fast-paced service environment.
- Assisted clients with property inquiries and provided timely information.
- Guided users in navigating the Realtor.com platform for optimal property searches.
Education
Network Engineering -
CyberTex Institute
Austin, TX07-2026
Medical Assisting - CCMA -
Metro Technology Center
Oklahoma City, OK05-2017
Associate of Business Administration -
Oklahoma State University - OKC
OK12-2016
Skills
- Network troubleshooting
- Electronic health records
- Patient management
- Health data management
- Active Directory
- Proxmox
- Healthcare software
- Lab environments
- Azure
- Team leadership
- API integration
- Patient onboarding
- Vitals
- Medical charting
- Medical documentation
- Clinical assistance
- Patient interaction
Certification
- BLS Certification
- Medical Assisting - CCMA
- Certifications in progress, CompTIA A+, Network+, Security+
Projects
- Cloud Capstone Project, Static Website with Visitor Counter, Academic Project, Helped connect a website using Azure Functions, Cosmos DB, JavaScript, JSON, and serverless API integration; supported troubleshooting, documentation, and Application Insights monitoring.
- Virtualization & Server Lab, Proxmox / Windows / Linux, Academic Project, Assisted with server setup, Proxmox installation, Windows/Linux VMs, DNS verification, gateway troubleshooting, and VM network connectivity checks.
Education Technical Training
- Network Engineering / Information Technology Training, CyberTex Institute, 06/2026
- Medical Assisting - CCMA, Metro Technology Center, 05/2017
- Associate of Business Administration, Oklahoma State University - OKC, 12/2016
Timeline
Medical Assistant
Diagnostic Pain Center
03.2025 - 06.2026
Lead Medical Assistant
Pain Specialists of America
12.2022 - 03.2025
Lead Medical Assistant
Family Medicine Austin
09.2021 - 11.2022
Customer Service Representative
Realtor.com
10.2020 - 06.2021
Network Engineering -
CyberTex Institute
Medical Assisting - CCMA -
Metro Technology Center
Associate of Business Administration -
Oklahoma State University - OKC