Terri Anderson
Horn Lake
Summary
Strong knowledge of office administration and common human resources operations. Known for having a deep understanding of customer service, data entry and file management. Highly skilled in organization, time management and confidentiality.
Overview
12
12
years of professional experience
Work History
Associate Partner (Level 3)
Amazon
04.2022 - Current
- Escalate and take partners when discrepancies or issues arise with associate interactions such as Leave of Absence, accommodations, or other employee relations issues
- Assist managers in responding to associate questions regarding time/attendance, benefits, policies, accommodations, LOA
- Respond accurately and professionally to questions and concerns from associates through multiple channels (in-person, email, phone, etc.) in a timely manner
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures
- Receive and resolve Appeal related inquiries primarily via phone and chat contact channels
- Build customer trust through empathetic, personalized conversations
- Reviewed appeal requests to ensure accuracy of information submitted
- Drafted detailed reports outlining findings from appeal investigations.
Assistant Kindergarten Teacher/SPED Teacher
Horn Lake Elementary
08.2022 - 12.2023
- Responsible for doing attendance each morning and contacting the parents of children who were absent.
- Managed classroom behavior effectively by establishing clear expectations and consistently enforcing rules and consequences.
- Assisted in planning and executing daily indoors and outdoors activities for the children.
- Assisted in delivering daily lesson plan and helping students to focus on the material.
- Using games, music, artwork, films, books, computers and other tools to teach basic educational and social skills.
HRRC Case Consultant
Amazon (Virtual)
12.2021 - 04.2022
- Serve as the first point of contact for leave, disability, and accommodation related questions
- Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus
- Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate when these cannot be resolved
- Build customer trust through empathetic personalized conversations
- Work closely with partner teams to keep up to date on process changes, partner for quick resolution of cross-functional issues, and consult to improve processes.
HR Recruiter
Amazon
07.2020 - 01.2022
- Sets up, executes, and breaks down New Hiring Events and New Hire Orientations based on labor projections to meet the labor order demands and fill on-time
- Completes post-even audit of event and communicates event metrics to staffing leadership
- Resolves candidate escalation issues by contacting them to identify issues, offering to reschedule them, or assisting candidates who are having virtual NHO technology issues, or assistance with any other concerns
- Experience with auditing written reports and data
- Experience with Applicant Tracking Systems or other tracking and reporting systems like Salesforce, Problem solver, able to troubleshoot issues and drive them to closure.
Customer Services/ Resolution Lead Agent II
AHS
04.2012 - 10.2018
- Analyze each specific dispute to determine what the resolution of such dispute should be
- Process to include all necessary research in order to make proper determination for resolution of dispute
- Respond to customer questions and complaints to ensure customer satisfaction and prevent delinquencies
- Provide training and support to Contact Center Agents
- Will assist Research with processing interoffice correspondence and customer email
- You excel at de-escalating upset or frustrated customers
- Handling of disputes received via Billing Inbox.
Education
Master of Arts - Master of Education in Elem. And Special Education
Grand Canyon University
Phoenix, AZ04.2026
Bachelor of Science - University of Studies
Jackson State University
Jackson, MS12.2023
Skills
- New Hire Onboarding
- Employee Orientation
- Decision Making
- Relationship Building
- Employee Hiring
- Drug Testing
- Classroom Organization
- Social Skills Development
- Behavioral Interventions
- Physical Disabilities Assistance
- Small Group Instruction
- Activity implementation
- Behavior Management
- Assignment Grading
- Study Skills Development
Volunteer Experience
- Foster Care Review Board
- Probation Officer – Juvenile Court
Timeline
Assistant Kindergarten Teacher/SPED Teacher
Horn Lake Elementary
08.2022 - 12.2023
Associate Partner (Level 3)
Amazon
04.2022 - Current
HRRC Case Consultant
Amazon (Virtual)
12.2021 - 04.2022
HR Recruiter
Amazon
07.2020 - 01.2022
Customer Services/ Resolution Lead Agent II
AHS
04.2012 - 10.2018
Master of Arts - Master of Education in Elem. And Special Education
Grand Canyon University
Bachelor of Science - University of Studies
Jackson State University
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