Terri Ballesteros
Loveland,CO
Summary
Motivated and compassionate professional eager to expand my skills and responsibilities within UCHealth's career ladder. Committed to career growth by leveraging my experience working in a fast paced environment, using critical thinking and decisive judgement with minimal supervision.
Overview
9
9
years of professional experience
Work History
Small Business Owner
Charcuterie Me
Loveland, US
10.2024 - Current
- Develop and execute marketing strategies
- Curate and design custom charcuterie designs
- Source and select ingredients
- Manage client communications
- Handle payments and logistics
- Build and retain client relationships
Kid's Club Attendant/Front Desk Representative
Gold's Gym
Loveland, US
03.2021 - 12.2022
- Warmly welcomed members and guests.
- Provided excellent customer service by being member centered.
- Maintained cleanliness and organization of the gym.
- Communicated services and offerings to new members.
Service Desk Analyst
Xcel Energy
Denver, US
01.2019 - 01.2020
- Monitored IT system alerts and dashboards for downtime.
- Responded to customer calls reporting system issues.
- Created detailed support tickets and escalated them to the appropriate teams for resolution.
Kid's Club and Front Desk Manager
24 Hour Fitness Super Sport
Denver, US
01.2017 - 12.2019
- Maintained front desk systems, including CRM updates, daily reporting and membership tracking.
- Served as the sole manager on duty every Saturday, overseeing staff, and member needs.
- Managed weekly staff schedules ensuring adequate coverage.
- Tracked inventory, placed orders, and ensured retail team met sales targets
- Conducted interviews and onboarded new hires with the intention that they would be a great fit for our family-oriented team.
- Coordinated hourly team cleans and safety checks
- Resolved customer complaints in a timely manner, displaying empathy and care, guaranteeing customer satisfaction.
Education
General Studies
Glendale Community College
Glendale, AZ08-2008
High School Diploma -
Cortez High School
Phoenix, AZ08-2007
Skills
- Proactive decision-making
- Time Management
- Strong communicator
- Empathetic
Volunteer Work
- Young adult volunteer, Youth With A Mission, 01/01/14, 12/01/16
- Youth Volunteer, Red Rocks Church, 01/01/16, 12/01/19
Timeline
Small Business Owner
Charcuterie Me
10.2024 - Current
Kid's Club Attendant/Front Desk Representative
Gold's Gym
03.2021 - 12.2022
Service Desk Analyst
Xcel Energy
01.2019 - 01.2020
Kid's Club and Front Desk Manager
24 Hour Fitness Super Sport
01.2017 - 12.2019
General Studies
Glendale Community College
High School Diploma -
Cortez High School