Terri Boillin
Corona,CA
Summary
Skilled Agent experienced in identifying the needs of the guest and working to find a solution promptly and professionally. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Internet Help Cast Member
Disneyland Resort
04.2022 - Current
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Obtained client information by answering telephone calls.
- Maintained comprehensive product and service knowledge for accurate, informative customer advice.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Resolved caller issues quickly and thoroughly.
In Home Designer
Smith And Noble
04.2015 - 05.2022
- Applied skill in color theory and composition to bring client visions to fruition.
- Guaranteed designs adhere to company brand standards and guidelines.
- Obtained approval of concepts by submitting rough drafts to management or to client.
- Collaborated with clients to address brand imaging and marketing style.
- Identified design requirements for each project.
- Developed and maintained comprehensive library of design assets for easy access and reuse.
- Analyzed feedback from customers and staff to refine design concepts.
Education
General Studies
Cal State Long Beach
Long Beach, CASkills
- Polite Communication Skills
- Customer Needs Determination
- Relationship Building
- Problem-Solving Skills
- Service Support
- Clear Communication
- Sales Closing
- Information Documentation
- Customer Complaint Resolution
- Problem-Solving
- Call Management
- Conflict Resolution
- Order Fulfillment
- Positive Attitude
- Product Sales
- Customer Service Abilities
- Critical Thinking
- Meeting Coordination
- Customer Service and Care
- Internet Savvy
- Organizational Skills
- Flexible Schedule
- Contract Negotiation
- Business Correspondence
- Industry expertise
- Goal-oriented mindset
- Problem-solving abilities
- Product knowledge
- Social media savvy
- Time management
- Computer literacy
- Persuasive speaking
- Technical proficiency
- Effective communication
- Creative thinking
- Articulate and Persuasive
- Client Relations
- Self-motivation
- Attention to detail
- Empathy and understanding
- Brand representation
- Adaptability and flexibility
- Active listening
- Quick learning
- Accepts Direction and Coaching Graciously
- Memorization Skills
- Account Updating
- Data Entry
- Product Knowledge
- Technical Support
- Call Center Experience
- Sales Expertise
- Customer Service
Walt Disney World
I have visited Walt Disney World at least 30 times. I stayed on property most of those times and I’m very familiar with many of the resorts having stayed at some of the value, moderate, and deluxe resorts. I am also experienced using the Disney dining plan. I very knowledgeable about Walt Disney World.
Timeline
Internet Help Cast Member
Disneyland Resort
04.2022 - Current
In Home Designer
Smith And Noble
04.2015 - 05.2022
General Studies
Cal State Long Beach
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