Terri Cardwell
Louisville,KY
Summary
Adaptable professional with 15 + years experience delivering result-based retail leadership. My Intent is to leverage my skills within a directorship role with Macy's, contributing and supporting a dynamic and successful team, while driving sales and warm hospitality with vigor.
Overview
14
14
years of professional experience
Work History
Manager, Sales and Customer Service
Macy's Inc
12.2011 - Current
- CXM 2024-current Leadership; Men's Collections
- CXM 2023- current Leadership; CSX role, Fine Jewelry 2/23-2/24
- Stylist USQ 8/21-2/23 store 428
- Stylist 12/11-8/21 store 562
- 2023-present: CXM; leading teams through coaching and recognition to achieve and exceed sales plan.
- Manage total store targeted days, focused on engagement, hospitality, loyalty, colleague sales strategy, customer experience, specialized selling and support for leadership while optimizing productivity and efficiency.
- Engage and collaborate daily with multi support functions, (style merch/workload/AP/visual and event execution).
- 2011-2022 Corporate Sales Manager and Stylist role:
- Assisted executive management team to develop and implement sales and marketing that encompasses: corporate sales, client development, Salesfloor, myclient, product selection and navigation with challenging logistics, and team-building with like executives, while assisting leadership with special events and day to day challenges that propel the company brand and goals.
- Lead for the company, its vast outreach program in profit-based and charitable affiliations to demonstrate Macy's dedication to foster a localized climate from a Fortune 5 leader including: American Heart Assoc, Kentucky Derby and Churchill Downs Corporation, Jennifer Lawrence Foundation, Humana, Fund for the Arts, Animal Welfare presence, KY Opera Assoc, vast tourism bureaus and funding for a multitude of arts-based entities
- Works closely with clients to coordinate details and maximize satisfaction via Salesfloor and myclient platforms.
- Targeted convention and hotel conferences with specific strategies to attract and sell.
- Increased customer awareness and engagement by connecting with prospective clients via Macy's-based Myclient platform, email promotion, social media and in-store private client events.
- Networked at local and industry events to prospect for new sales leads.
Education
B.S. - Liberal Arts
UNIVERSITY OF LOUISVILLE
Louisville01.1993
Skills
- Brand management
- Metrics driven
- Customer service
- Special events
- Leadership
- Team-building
- Marketing
- Client retention and navigation
- Recruitment/Retention
- Specialized sales-oriented
- Sales-driven
Websites
Timeline
Manager, Sales and Customer Service
Macy's Inc
12.2011 - Current
B.S. - Liberal Arts
UNIVERSITY OF LOUISVILLE