Terri Cardwell
Louisville,KY
Summary
Adaptable professional with 15 + years experience delivering result-based retail leadership. My Intent is to leverage my skills within a directorship role with Macy's, contributing and supporting a dynamic and successful team, while driving sales and warm hospitality with vigor.
Overview
14
14
years of professional experience
Work History
Manager, Sales and Customer Service
Macy's Inc
Louisville, KY
12.2011 - Current
- CXM 2024-current Leadership; Men's Collections
- CXM 2023- current Leadership; CSX role, Fine Jewelry 2/23-2/24
- Stylist USQ 8/21-2/23 store 428
- Stylist 12/11-8/21 store 562
- 2023-present: CXM; leading teams through coaching and recognition to achieve and exceed sales plan.
- Manage total store targeted days, focused on engagement, hospitality, loyalty, colleague sales strategy, customer experience, specialized selling and support for leadership while optimizing productivity and efficiency.
- Engage and collaborate daily with multi support functions, (style merch/workload/AP/visual and event execution).
- 2011-2022 Corporate Sales Manager and Stylist role:
- Assisted executive management team to develop and implement sales and marketing that encompasses: corporate sales, client development, Salesfloor, myclient, product selection and navigation with challenging logistics, and team-building with like executives, while assisting leadership with special events and day to day challenges that propel the company brand and goals.
- Lead for the company, its vast outreach program in profit-based and charitable affiliations to demonstrate Macy's dedication to foster a localized climate from a Fortune 5 leader including: American Heart Assoc, Kentucky Derby and Churchill Downs Corporation, Jennifer Lawrence Foundation, Humana, Fund for the Arts, Animal Welfare presence, KY Opera Assoc, vast tourism bureaus and funding for a multitude of arts-based entities
- Works closely with clients to coordinate details and maximize satisfaction via Salesfloor and myclient platforms.
- Targeted convention and hotel conferences with specific strategies to attract and sell.
- Increased customer awareness and engagement by connecting with prospective clients via Macy's-based Myclient platform, email promotion, social media and in-store private client events.
- Networked at local and industry events to prospect for new sales leads.
Education
B.S. - Liberal Arts
UNIVERSITY OF LOUISVILLE
Louisville01.1993
Skills
- Brand management
- Metrics driven
- Customer service
- Special events
- Leadership
- Team-building
- Marketing
- Client retention and navigation
- Recruitment/Retention
- Specialized sales-oriented
- Sales-driven
Websites
Timeline
Manager, Sales and Customer Service
Macy's Inc
12.2011 - Current
B.S. - Liberal Arts
UNIVERSITY OF LOUISVILLE