Summary
Overview
Work History
Education
Skills
Timeline
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Terri Chapman

McDaniels,KY

Summary

Dynamic IT Specialist with a proven track record at Louisville Gas & Electric, adept at implementing software solutions and enhancing information security. Skilled in IT troubleshooting and technical support, I successfully improved process efficiency and accuracy, driving significant operational enhancements through collaboration and innovative problem-solving.

Overview

39
39
years of professional experience

Work History

IT Specialist

Louisville Gas & Electric
03.1990 - 07.2016
  • Collaborated closely with other departments to provide tailored technology solutions that addressed their specific needs or challenges.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Responded to customer inquiries and provided technical assistance over phone and in person.

Operations Analyst

National City Bank
04.1977 - 02.1990
  • Analyzed operational data to identify trends and improve process efficiency.
  • Collaborated with cross-functional teams to streamline workflows and enhance service delivery.
  • Developed and maintained comprehensive reports for senior management review.
  • Implemented process improvements that increased accuracy in transaction processing.

Education

High School Diploma -

Suda E Butler High School
Louisville, KY
05-1973

Skills

  • IT troubleshooting
  • IT documentation
  • Information security
  • Troubleshooting
  • Software implementation
  • System upgrades
  • Disaster recovery
  • Software installation
  • Technical support

Timeline

IT Specialist

Louisville Gas & Electric
03.1990 - 07.2016

Operations Analyst

National City Bank
04.1977 - 02.1990

High School Diploma -

Suda E Butler High School