Terri Chapman
McDaniels,KY
Summary
Dynamic IT Specialist with a proven track record at Louisville Gas & Electric, adept at implementing software solutions and enhancing information security. Skilled in IT troubleshooting and technical support, I successfully improved process efficiency and accuracy, driving significant operational enhancements through collaboration and innovative problem-solving.
Overview
39
39
years of professional experience
Work History
IT Specialist
Louisville Gas & Electric
03.1990 - 07.2016
- Collaborated closely with other departments to provide tailored technology solutions that addressed their specific needs or challenges.
- Patched software and installed new versions to eliminate security problems and protect data.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Operations Analyst
National City Bank
04.1977 - 02.1990
- Analyzed operational data to identify trends and improve process efficiency.
- Collaborated with cross-functional teams to streamline workflows and enhance service delivery.
- Developed and maintained comprehensive reports for senior management review.
- Implemented process improvements that increased accuracy in transaction processing.
Education
High School Diploma -
Suda E Butler High School
Louisville, KY05-1973
Skills
- IT troubleshooting
- IT documentation
- Information security
- Troubleshooting
- Software implementation
- System upgrades
- Disaster recovery
- Software installation
- Technical support
Timeline
IT Specialist
Louisville Gas & Electric
03.1990 - 07.2016
Operations Analyst
National City Bank
04.1977 - 02.1990
High School Diploma -
Suda E Butler High School