Summary
Work History
Education
Skills
Timeline
Generic

Terri Clayborn

The Colony,TX

Summary

Results Driven Professional with over 5 years experience working in Hospital Billing and Collections. Demonstrate leadership skills that enable the processing of high volumes of claims to achieve revenue goals.

Work History

Revenue Cycle Specialist

Guidehouse
3 2020 - Current
  • Post payments , contractual adjustments and write offs in accordance to policies and procedures.
  • Research payment variances and determine accuracy of reimbursement based on contract terms , fee schedules and summary of plan documents.
  • Submit appeals and compile necessary supporting documentation to ensure proper processing and payment reimbursement.
  • Bi-weekly meeting with clients to evaluate claim denial trends and A/C over 90 days.
  • Validate denial reasons, billing errors, payor rejections and follow-up work queues.

Denial Specialist

Parallon
3 2018 - 3 2020
  • Research accounts appearing on aging report. Forwarded denial information to correct workqueue to ensure proper denial resolution
  • Reviewed and verified patients benefits and eligibility using provider portal or calling payor directly.
  • Use Waystar clearinghouse to verify timely and accurate claim submission.
  • Fulfill payer billing requirements by submitting itemized statements, medical records and required forms to process the claim.

Claim Representative

Allstate (Contract)
12 2015 - 3 2018
  • Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
  • Calculated premiums and established payment methods for sales.
  • Educated clients on insurance policies and procedures.
  • Maintained high standards of customer service by building relationships with clients.
  • Updated field operations staff on status of open claims and current actions.

Education

Bachelor of Science - Business Administration

University of Phoenix
Dallas, TX
05.2007

Skills

  • Interpret EOBs & Payor Contracts
  • Variance Analysis
  • Denials Resolution
  • Medical Appeals
  • Epic Resolute
  • Pivot Tables , Vlookup, Xlookup

Timeline

Revenue Cycle Specialist

Guidehouse
3 2020 - Current

Denial Specialist

Parallon
3 2018 - 3 2020

Claim Representative

Allstate (Contract)
12 2015 - 3 2018

Bachelor of Science - Business Administration

University of Phoenix
Terri Clayborn