Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terri Cox

Tampa

Summary

Dedicated insurance professional with over 27 years of experience in customer service and relationship building. Proven ability to deliver effective solutions and streamline operations, enhancing member satisfaction and loyalty.

Overview

27
27
years of professional experience

Work History

Insurance Professional - Sales and Service I

USAA
Tampa, FL
04.1999 - Current

Provides member service and facilitates product acquisition through phone. Contributes to business goals through referrals and relationship building (Mission Accomplishment). Acquire and apply of products, services and processes. Recognize life events, understands member's needs and provide advice in order to deliver appropriate solutions to the member. Serves as a resource to provide guidance and knowledge to peers. Demonstrates exceptional knowledge of acquiring and servicing products to include handling complex accounts. Streamline operational efficiencies by delivering speedy resolution. Proficient in personal insurance products and services.

  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.

Education

Associate of Applied Science - Education

Council For Early Childhood
Washington, DC
03-1994

Skills

  • Collaborative teamwork
  • Customer service
  • Positive interpersonal skills
  • Dependable and responsible

Timeline

Insurance Professional - Sales and Service I

USAA
04.1999 - Current

Associate of Applied Science - Education

Council For Early Childhood

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