IVAN ORTIZ
Salt Lake City,UT
Summary
Results-oriented motivational achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and commitment to continuous learning and growth.
Overview
2027
2027
years of professional experience
Work History
Bakery and Cafe Manager
Harmons Grocery
Salt Lake City, UT
2025 - Current
- Manager of a full-service 24/7 bakery and in-store cafe at one of the top-producing Harmons locations in Utah.
- Responsible for: Inventory control, ordering, daily production, quality control, training, and team management.
- Collaborate with management to create service standards and ensure food safety protocols are in place.
- Coordinate scheduling and workload distribution across a team of Previous role: Lead Customer Service Manager.
- Managed financial responsibilities effectively, including budgeting, forecasting, and cash handling procedures.
Lead Customer Service Manager
Harmons Grocery
Salt Lake City, UT
2023 - 2025
- Led customer service initiatives to enhance overall customer satisfaction and loyalty.
- Trained and mentored staff on effective communication and conflict resolution techniques.
- Implemented process improvements to streamline customer inquiries and reduce response times.
- Developed training materials for new hires, focusing on best practices in customer service.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Assisted customers directly when necessary, demonstrating empathy and excellent problem-solving abilities in challenging situations.
Account Manager
Google
Salt Lake City, UT
2022 - 2023
- Conducted consultations with CEOs across Latin America to assess Google services usage and enhance customer retention.
- Educated clients on cybersecurity solutions, reducing risks of potential security breaches.
- Streamlined account management processes, aligning with client objectives to drive revenue growth.
- Collaborated with cross-functional teams to deliver tailored solutions for clients leading to contract renewals and optimized profitability.
- Maintained high client retention rate across multiple accounts by providing exceptional customer service and anticipating client needs.
Foreman
Rudd Builders LLC
Sandy, UT
2017 - 2022
- Supervised daily operations across construction sites, coordinating schedules and tasks to enhance efficiency and profitability.
- Coordinated material procurement, negotiated costs, and ensured timely delivery to job sites.
- Ensured compliance with state safety regulations and company policies for a safe work environment.
- Enhanced team productivity by providing clear direction, setting expectations, and motivating crews to consistently exceed performance goals.
- Coordinated project schedules and managed crew assignments to optimize workflow.
Skills
- Fluent Spanish speaker
- Operations management
- People management
- Training and mentoring
- Strategic planning
- Conflict resolution
- Project management
- Team leadership
- Effective communication
- Relationship building
- Workforce planning
- Customer experience management
Languages
Spanish
Native or Bilingual
Timeline
Bakery and Cafe Manager
Harmons Grocery
2025 - Current
Lead Customer Service Manager
Harmons Grocery
2023 - 2025
Account Manager
Google
2022 - 2023
Foreman
Rudd Builders LLC
2017 - 2022