Terri Del Buono
Plainfield
Summary
Dynamic and dedicated food service professional with a proven track record at Biaggi's Ristorante Italiano. Expert in upselling and enhancing guest experiences through strong multitasking and order accuracy. Recognized for training new staff and fostering customer loyalty while adhering to health and safety standards. Committed to delivering exceptional service in fast-paced environments.
Hospitality professional with strong background in providing high-quality service in busy restaurant settings. Known for enhancing guest experiences and contributing to smooth operations. Focuses on teamwork and consistently meets changing demands with reliability and flexibility. Proficient in customer interaction, order accuracy, and maintaining clean dining area.
Overview
26
26
years of professional experience
Work History
Wait Staff Member
Biaggi's Ristorante Italiano
Naperville, IL
04.2014 - 05.2025
- Delivered exceptional customer service, ensuring satisfaction and repeat patronage.
- Trained and mentored new servers on menu knowledge and service standards.
- Handled cash transactions accurately, maintaining balanced registers at end of shifts.
- Resolved customer complaints swiftly, fostering positive dining experiences and loyalty.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Food Server
Branmor's American Grill
Bolingbrook, IL
04.1999 - 06.2013
- Delivered exceptional customer service in fast-paced dining environment.
- Ensured accurate order processing and timely delivery to enhance guest satisfaction.
- Collaborated with kitchen staff to synchronize meal preparation and service flow.
- Trained new servers on menu items, service protocols, and restaurant policies.
- Managed multiple tables efficiently while maintaining attention to detail in orders.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
Education
High School Diploma -
Maine West
Des Plaines,ILSkills
- Strong work ethic
- Cash handling
- Exceptional customer service
- Handling complaints
- Efficient organization
- Strong multitasking
- Hospitality service expertise
- Customer satisfaction
- Guest service
- POS system operation
Timeline
Wait Staff Member
Biaggi's Ristorante Italiano
04.2014 - 05.2025
Food Server
Branmor's American Grill
04.1999 - 06.2013
High School Diploma -
Maine West