Terri Edwards
Danville ,KY
Summary
Dynamic Store Manager with a proven track record at Estée Lauder Aveda, excelling in customer service and team leadership. Enhanced customer loyalty through innovative training programs and successful event execution. Skilled in inventory management, I fostered a collaborative environment that significantly improved employee retention and satisfaction.
Overview
16
16
years of professional experience
Work History
Store Manager
Estée Laude Aveda
Lexington, KY
08.2014 - 05.2021
- Led daily operations, ensuring optimal store performance and customer satisfaction.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented inventory management strategies to reduce stock discrepancies.
- Analyzed sales data to identify trends and inform merchandising decisions.
- Established strong relationships with customers, enhancing loyalty and retention rates.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
Department Manager
Dillards Department Store
Lexington, KY
06.2005 - 07.2012
- Facilitated cross-departmental communication to align goals and improve service delivery.
- Led team meetings to foster collaboration and address operational challenges proactively.
- Monitored employee performance, providing feedback to promote professional growth and accountability.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
- Championed customer-first approach, significantly enhancing customer experience and loyalty.
- Spearheaded diversity and inclusion initiative, resulting in more cohesive and collaborative team environment.
Education
High School Diploma -
Danville High School
Danville, KY05.1978
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Store operations
Training and mentoring
Team leadership
Friendly and positive
Team leadership and coaching
Inventory management
Employee training
Execute company events to maintain customer loyalty
Timeline
Store Manager
Estée Laude Aveda
08.2014 - 05.2021
Department Manager
Dillards Department Store
06.2005 - 07.2012
High School Diploma -
Danville High School