Overview
Summary
Work History
Education
Skills
Software
Timeline
CustomerServiceRepresentative
Terri Foster

Terri Foster

Reno,NV

Overview

12
12
years of professional experience

Summary

Client-facing Application Support Specialist with extensive understanding of root causes for issues and appropriate solutions to problems. Purpose-driven professional with record as strong team player.

Work History

Imaging Support Specialist

Trice Imaging
San Diego, CA
08.2020 - 10.2022
  • Implement new Trice software on clinic networks
  • Support end users by leading informative training sessions to educate on new and updated systems
  • Answer software and clinical application questions by providing detailed explanations and examples for users
  • Communicate with clients by providing timely status reports to successfully align with project milestones
  • Prioritize competing tasks by planning and overseeing set-up process from installation to configuration
  • Test new software releases for quality assurance purposes to ensure alignment with performance and efficiency goals

Senior EHR Application and Support Specialist

Renown Regional Medical Center Hometown Health
Reno, NV
01.2020 - 01.2021
  • Optimize performance by analysis, design, coding, testing, and implementation of new and existing application systems to achieve positive results and improve patient care
  • Analysis and enhancement efforts by partnering with the user community to resolve technical problems and application performance issues
  • Design, configuration, testing, and support of files and system changes within assigned products and scope, including system administration functions
  • Addressed support issues by troubleshooting complex problems, requests, and questions from end users to achieve successful resolutions
  • Trained customers on the use of the software, including best practices and workflow optimization
  • Administrator for multiple software applications to provide IT support to end users

Radiology Implementation & Training Manager

Whiterabbit.ai
Santa Clara, CA
01.2019 - 03.2020
  • Delivery and Planning Implementation and managing eRAD Radiology system for eight radiology clinics in Arizona and California
  • Installed new eRAD RIS by writing SQL reports in Intergy to efficiently transition old data
  • Enhanced efficiency by developing effective training materials and user guides to successfully educate staff
  • Managed multiple priorities simultaneously by maintaining software, fixing errors, adding new users, and implementing upgrades to increase customer satisfaction ratings

Integration Manager

National Rural Accountable Care Organization
Truckee, CA
11.2016 - 10.2019
  • Fulfilled expectations by managing activities of a member teams to ensure project success
  • Bolstered communications by serving as IT liaison between Lightbeam Data Storage and participants
  • Ensured projects were securely delivered by independently defining project schedules to plan and coordinate project activity

eCLinical Project Lead

Carson-Tahoe Physician Health Organization, Carson-Tahoe Medical Center
Carson, NV
10.2012 - 06.2015
  • Managed eClinical software in 8 clinics by implementing project plan and timeline for each clinic to maximize time and resources
  • Provided world-class customer service by building, testing, implementing, training, and maintaining all clinical applications to positively impact patient care
  • Improved workflow by training medical staff on how to build, train, and implement eClinical systems in all departments

Intergy EHR Administrator & Project Manager

Northern Nevada Medical Center
Sparks, NV
06.2010 - 07.2012
  • Delivered quality technical direction and support to installation of Intergy software start-up, testing, system commissioning, and performance monitoring
  • Transitioned from paper to EHR in 5 specialty clinics by delegating tasks and setting priorities to accomplish long-term goals
  • Exceeded customer expectations by proactively identifying challenges and implementing creative solutions to meet delivery schedules
  • Additional

Education

Completed Advanced Coursework in Information Technology -

Western Nevada Community College

ERAD Certification, Whiterabbit.ai Intergy Certification, Northern Nevada Medical Center EClinicalWorks Certification, Carson Tahoe Hospital MCKesson RIS Certification, Carson Tahoe Hospital Healthland, ACS Consulting - undefined

Skills

Application support

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Software

Jira

Zendesk

Timeline

Imaging Support Specialist

Trice Imaging
08.2020 - 10.2022

Senior EHR Application and Support Specialist

Renown Regional Medical Center Hometown Health
01.2020 - 01.2021

Radiology Implementation & Training Manager

Whiterabbit.ai
01.2019 - 03.2020

Integration Manager

National Rural Accountable Care Organization
11.2016 - 10.2019

eCLinical Project Lead

Carson-Tahoe Physician Health Organization, Carson-Tahoe Medical Center
10.2012 - 06.2015

Intergy EHR Administrator & Project Manager

Northern Nevada Medical Center
06.2010 - 07.2012

Completed Advanced Coursework in Information Technology -

Western Nevada Community College

ERAD Certification, Whiterabbit.ai Intergy Certification, Northern Nevada Medical Center EClinicalWorks Certification, Carson Tahoe Hospital MCKesson RIS Certification, Carson Tahoe Hospital Healthland, ACS Consulting - undefined

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Terri Foster