Jira
Terri Foster
Reno,NV
Overview
12
12
years of professional experience
Summary
Client-facing Application Support Specialist with extensive understanding of root causes for issues and appropriate solutions to problems. Purpose-driven professional with record as strong team player.
Work History
Imaging Support Specialist
Trice Imaging
San Diego, CA
08.2020 - 10.2022
- Implement new Trice software on clinic networks
- Support end users by leading informative training sessions to educate on new and updated systems
- Answer software and clinical application questions by providing detailed explanations and examples for users
- Communicate with clients by providing timely status reports to successfully align with project milestones
- Prioritize competing tasks by planning and overseeing set-up process from installation to configuration
- Test new software releases for quality assurance purposes to ensure alignment with performance and efficiency goals
Senior EHR Application and Support Specialist
Renown Regional Medical Center Hometown Health
Reno, NV
01.2020 - 01.2021
- Optimize performance by analysis, design, coding, testing, and implementation of new and existing application systems to achieve positive results and improve patient care
- Analysis and enhancement efforts by partnering with the user community to resolve technical problems and application performance issues
- Design, configuration, testing, and support of files and system changes within assigned products and scope, including system administration functions
- Addressed support issues by troubleshooting complex problems, requests, and questions from end users to achieve successful resolutions
- Trained customers on the use of the software, including best practices and workflow optimization
- Administrator for multiple software applications to provide IT support to end users
Radiology Implementation & Training Manager
Whiterabbit.ai
Santa Clara, CA
01.2019 - 03.2020
- Delivery and Planning Implementation and managing eRAD Radiology system for eight radiology clinics in Arizona and California
- Installed new eRAD RIS by writing SQL reports in Intergy to efficiently transition old data
- Enhanced efficiency by developing effective training materials and user guides to successfully educate staff
- Managed multiple priorities simultaneously by maintaining software, fixing errors, adding new users, and implementing upgrades to increase customer satisfaction ratings
Integration Manager
National Rural Accountable Care Organization
Truckee, CA
11.2016 - 10.2019
- Fulfilled expectations by managing activities of a member teams to ensure project success
- Bolstered communications by serving as IT liaison between Lightbeam Data Storage and participants
- Ensured projects were securely delivered by independently defining project schedules to plan and coordinate project activity
eCLinical Project Lead
Carson-Tahoe Physician Health Organization, Carson-Tahoe Medical Center
Carson, NV
10.2012 - 06.2015
- Managed eClinical software in 8 clinics by implementing project plan and timeline for each clinic to maximize time and resources
- Provided world-class customer service by building, testing, implementing, training, and maintaining all clinical applications to positively impact patient care
- Improved workflow by training medical staff on how to build, train, and implement eClinical systems in all departments
Intergy EHR Administrator & Project Manager
Northern Nevada Medical Center
Sparks, NV
06.2010 - 07.2012
- Delivered quality technical direction and support to installation of Intergy software start-up, testing, system commissioning, and performance monitoring
- Transitioned from paper to EHR in 5 specialty clinics by delegating tasks and setting priorities to accomplish long-term goals
- Exceeded customer expectations by proactively identifying challenges and implementing creative solutions to meet delivery schedules
- Additional
Education
Completed Advanced Coursework in Information Technology -
Western Nevada Community College
ERAD Certification, Whiterabbit.ai Intergy Certification, Northern Nevada Medical Center EClinicalWorks Certification, Carson Tahoe Hospital MCKesson RIS Certification, Carson Tahoe Hospital Healthland, ACS Consulting - undefined
Skills
Application support
User training
Application development
Data analysis
Maintenance and troubleshooting
Testing activities
Configuration management
Customer service expert
Staff education and training
Software diagnosis
Software
Zendesk
Timeline
Imaging Support Specialist
Trice Imaging
08.2020 - 10.2022
Senior EHR Application and Support Specialist
Renown Regional Medical Center Hometown Health
01.2020 - 01.2021
Radiology Implementation & Training Manager
Whiterabbit.ai
01.2019 - 03.2020
Integration Manager
National Rural Accountable Care Organization
11.2016 - 10.2019
eCLinical Project Lead
Carson-Tahoe Physician Health Organization, Carson-Tahoe Medical Center
10.2012 - 06.2015
Intergy EHR Administrator & Project Manager
Northern Nevada Medical Center
06.2010 - 07.2012
Completed Advanced Coursework in Information Technology -
Western Nevada Community College