Terri Griffin
Oxford ,GA
Summary
Highly enthusiastic customer service professional with 4 years client interface experience. Core Strengths Strong organizational skills, Seasoned in conflict resolution Active listening skills, Sharp problem solver, Courteous demeanor Accomplishments Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Customer Assistance Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Auditing Specialist
PureTalk
Covington , Georgia
12.2020 - Current
- Followed all company policies and procedures to deliver quality work.
- Maintained current understanding of market conditions, compliance standards and best practices.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Generated reports detailing findings and recommendations.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted regular reviews of operations and identified areas for improvement.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Effectively listened to agents calls and audited them according to company policy and procedures
Customer Service Representative
PureTalk
Covington , GA
06.2017 - 12.2020
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Customer Service/Cashier
Food Depot
Covington , GA
08.2016 - 05.2017
- Answered product questions using knowledge of sales and store promotions.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Redeemed coupons to discount purchases.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
Childcare Lead Teacher
Little Angels Educare
Covington , GA
03.2014 - 06.2016
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Assessed student progress and provided feedback on educational development.
- Established positive relationships with students and families.
- Utilized creative teaching strategies to engage students in classroom.
- Monitored classroom to verify safe and secure environment.
- Created safe and nurturing learning environment for preschoolers.
- Incorporated music, art and literature into curriculum.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
Warehouse Worker/Packer
Golden State Foods
Conyers, GA
07.2013 - 12.2013
- Consistently lifted materials weighing as much as 50 pounds.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Checked packages and merchandise for damage and notified vendors.
- Kept work areas neat, clean and free from debris.
Kitting
C.R. Bard
Covington, GA
02.2013 - 05.2013
- Made Lidocaine and Saline Syringe kits
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Wrapped pallets in shrink wrap prior to loading.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
Education
High School Diploma - undefined
Eastside High SchoolCovington
2012
Skills
- Organization and Time Management
- Data Entry
- Self-Motivated
- Multitasking Abilities
- MS Office
- Analytical and Critical Thinking
- Clerical Support
- Customer Relations
Timeline
Auditing Specialist
PureTalk
12.2020 - Current
Customer Service Representative
PureTalk
06.2017 - 12.2020
Customer Service/Cashier
Food Depot
08.2016 - 05.2017
Childcare Lead Teacher
Little Angels Educare
03.2014 - 06.2016
Warehouse Worker/Packer
Golden State Foods
07.2013 - 12.2013
Kitting
C.R. Bard
02.2013 - 05.2013
High School Diploma - undefined
Eastside High SchoolCovington
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