Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Terri Gruver

Customer Service Representative
Wichita,KS

Summary

I'm a well rounded, hardworking individual. I have several years of experience .

Overview

2
2
years of professional experience

Work History

Tour Guide

Stratca
Hutchinson, KS
02.2021 - 04.2021
  • Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
  • Built personal relationships with guests to promote positive experiences.
  • Guided groups of up to 25 people on tours of the old salt mine..
  • Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.

Cleaning Technician

Express Employment
HUTCHINSON, KS
02.2020 - 04.2021
  • Swept floors, removed debris and returned equipment to proper areas at end of each shift.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals and materials properly and with caution.
  • Organized and used industrial cleaning products following strict safety procedures.

Customer Service Representative

Teleperformance USA
HUTCHINSON, Kansas
11.2020 - 02.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Associate of Arts - Secondary Education

Hutchinson Community College
Hutchinson, KS
05.1996

Skills

  • Attraction Description
  • Problem Sensitivity
  • Client Inquiry and Response
  • Educational Tours

Timeline

Tour Guide

Stratca
02.2021 - 04.2021

Customer Service Representative

Teleperformance USA
11.2020 - 02.2021

Cleaning Technician

Express Employment
02.2020 - 04.2021

Associate of Arts - Secondary Education

Hutchinson Community College

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Terri GruverCustomer Service Representative