Terri Gruver
Customer Service Representative
Wichita,KS
Summary
I'm a well rounded, hardworking individual. I have several years of experience .
Overview
2
2
years of professional experience
Work History
Tour Guide
Stratca
Hutchinson, KS
02.2021 - 04.2021
- Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
- Built personal relationships with guests to promote positive experiences.
- Guided groups of up to 25 people on tours of the old salt mine..
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
Cleaning Technician
Express Employment
HUTCHINSON, KS
02.2020 - 04.2021
- Swept floors, removed debris and returned equipment to proper areas at end of each shift.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals and materials properly and with caution.
- Organized and used industrial cleaning products following strict safety procedures.
Customer Service Representative
Teleperformance USA
HUTCHINSON, Kansas
11.2020 - 02.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Associate of Arts - Secondary Education
Hutchinson Community College
Hutchinson, KS05.1996
Skills
- Attraction Description
- Problem Sensitivity
- Client Inquiry and Response
- Educational Tours
Timeline
Tour Guide
Stratca
02.2021 - 04.2021
Customer Service Representative
Teleperformance USA
11.2020 - 02.2021
Cleaning Technician
Express Employment
02.2020 - 04.2021
Associate of Arts - Secondary Education
Hutchinson Community College