Terri Heise
New London ,WI
Summary
Dedicated professional with proven experience in efficient workflow management and accuracy. Recognized for strong attention to detail and consistent delivery of high-quality results. Skilled in communication and adept at managing customer interactions to resolve issues effectively.
Overview
2027
2027
years of professional experience
Work History
Senior Job Planning Technician
J. J. Keller & Associates, Inc.
Neenah, Wisconsin
08.1997 - Current
- Schedule internal and external production jobs within the Manufacturing Department to optimize workflow.
- Collaborate with various departments to ensure product accuracy and consistency.
- Respond to emails and messages from internal and external customers regarding scheduled jobs and processes within the Manufacturing Department.
- Completed daily transfers of customer orders between departments.
- Send and process proofs for customer approval.
- Prepare daily reports.
- Oversee scheduling of monthly newsletters, guides, and manuals.
Customer Service Representative
TCF Bank
Appleton, Wisconsin
1993 - 08.1997
- Processed customer transactions with accuracy.
- Assisted customers with banking requests, enhancing customer satisfaction.
- Opened and closed customer accounts.
- Conducted training sessions for new employees to ensure effective understanding of banking procedures.
- Balanced and ordered currency to facilitate daily transactions.
Accounts Payable Clerk
Menards Inc.
Grand Chute, Wisconsin
1990 - 1993
- Processed vendor invoices for timely payment and record-keeping.
- Verified purchase orders against received goods and services.
- Communicated with vendors to resolve discrepancies and inquiries.
Front End Supervisor
Mike's Super Plus
Menasha, Wisconsin
06.1986 - 07.1990
- Supervised daily operations and staff activities in grocery store environment.
- Coordinated schedules to ensure proper staffing.
- Trained new employees on customer service and store procedures.
- Managed inventory levels and organized product.
- Assisted customers with inquiries and resolved issues effectively.
Education
High School Diploma -
Appleton West High School
Appleton, Wisconsin06-1988
Some College (No Degree) - General Studies
UW Center - Fox Valley Campus
Menasha, WisconsinSkills
- Workflow management
- Internal and external customer communication
- Production scheduling
- Problem solving
- Order management
- Report preparation
- Team collaboration
- Quality assurance
Timeline
Senior Job Planning Technician
J. J. Keller & Associates, Inc.
08.1997 - Current
Front End Supervisor
Mike's Super Plus
06.1986 - 07.1990
Customer Service Representative
TCF Bank
1993 - 08.1997
Accounts Payable Clerk
Menards Inc.
1990 - 1993
High School Diploma -
Appleton West High School
Some College (No Degree) - General Studies
UW Center - Fox Valley Campus