Terri Hill
Powder Springs,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. I stand firmly committed to offering high quality customer service while bringing forth a compassionate and friendly attitude that exudes positivity.
Overview
28
28
years of professional experience
Work History
Customer Support Specialist
Mac Papers + Packaging
01.2023 - Current
- Identify and assess customer needs in order to generate solutions that exceed expectations
- Respond to customers with accurate and complete information by using system tools and resources
- Build sustainable relationships and trust with customers through open and interactive communication
- Respond to customers for inventory questions, quotes, and product availability
- Manage customer complaints to provide situationally based solutions within the time limits and complete follow up to ensure resolution
- Properly document all customer interactions
- Follow communication best practice procedures
- Go above and beyond to exceed customer expectations
- Quickly learn and demonstrate a solid understanding of product specifications to better respond to customer inquiries
- Other duties as assigned.
Senior Shipping Specialist
MOMAR Inc.
Atlanta, GA
01.2014 - 01.2023
- Directed warehouse team in stocking merchandise, pulling orders, and setting up loads
- Checked items to be shipped against work orders to confirm correct quantities, destination, and routing
- Obtained required documentation to process shipments and support movement
- Checked customer orders, labeling and documentation prior to shipment to avoid delays
- Determined shipping methods, routes, or rates for materials to be shipped
- Prepared bills of laden in regulation to the department of transportation for hazardous and non-hazardous materials for light truck loads (LTLs) shipments
- Communicated with carrier representatives to follow specific procedures and make special delivery arrangements
- Traced missing material and shipments through vendor and customer communications
- Monitored merchandise received and shipped from facility in computer system
- Recorded shipment data for reporting, accounting, or record keeping purposes
- Contacted transport companies and suppliers to expedite, trace, or return shipments
- Prepared logistic paper work which includes packing safety data sheets (SDS), hazmat shipping paperwork, etc
- Tracked inventory levels, handled aspects of shipping and receiving.
Provisioning Administrator
AT&T
Atlanta, GA
01.1996 - 01.2014
Education
Supervisor/ Management Specialist -
Chattahoochee Technical College
Diploma -
Vista High School
Skills
- Communication
- Problem Solving
- Carrier Relations
- Account management
- Shipping Coordination
- Shipment Tracking
- Records Management
- Inventory Management
- Document Preparation
- Damage Identification & Reporting
- Invoice & Manifest Review
- Inventory Monitoring & Management
- Complaint Handling
- Customer Relationship Management (CRM)
- CRM Software
- Call center experience
- Quality Assurance
Timeline
Customer Support Specialist
Mac Papers + Packaging
01.2023 - Current
Senior Shipping Specialist
MOMAR Inc.
01.2014 - 01.2023
Provisioning Administrator
AT&T
01.1996 - 01.2014
Supervisor/ Management Specialist -
Chattahoochee Technical College
Diploma -
Vista High School