Terri Holmes
Spring City,TN
Summary
Motivated and competent with over 20 years in healthcare and customer service, which thrives in fast-paced environments. Works independently, with minimal supervision, and is a quick learner. Demonstrated consistently strong work ethic and adherence to company policy and procedures, and HIPAA.
Overview
20
20
years of professional experience
Work History
Skilled Service Specialist II
Suburban, Airxcel
Dayton , TN
08.2020 - Current
- Demonstrated increased knowledge of company products and equipment.
- Recommended products to customers, thoroughly explaining details.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Director of Admissions
Spring City Care And Rehab, Signature Healthcare
Spring City, TN
02.2020 - 08.2020
- Served as primary contact for liaisons, physicians, hospital staff and hospices for resident admissions for long term care or short term rehab.
- Worked with multiple health insurance companies, including Medicare and Medicaid to obtain authorizations and pre-certs
- Worked with marketing team to better promote our facility to increase our revenue, especially during Covid 19.
Office Coordinator
Benchmark PT, Upstream Rehab
Sweetwater, TN
03.2014 - 02.2020
- Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Scheduled appointments and specialty appointments for our patients, with heavy call volume
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Delivered clerical support by handling range of routine and special requirements.
Education
Certificate Course - Clinical Medical Assistant
Academy of Allied Health
ChattannoogaSkills
- Responding to Difficult Customers
- Efficient and Detail-Oriented
- Multitasking and Prioritization
- Document and Records Management
- Proactive Self-Starter
- Call Volume and Quality Metrics
- Billing Adjustments and Refunds
- Salesforce CRM
- Microsoft Office Suite
- Multi-Line Phone Systems
- Verbal and Written Communication
- Data Entry and Maintenance
Additional Information
Have worked as a Unit Coordinator in hospitals for over 10 years. Very familiar with medical terminology, health insurance and an understanding of ICD 10 coding.
Timeline
Skilled Service Specialist II
Suburban, Airxcel
08.2020 - Current
Director of Admissions
Spring City Care And Rehab, Signature Healthcare
02.2020 - 08.2020
Office Coordinator
Benchmark PT, Upstream Rehab
03.2014 - 02.2020
Certificate Course - Clinical Medical Assistant
Academy of Allied Health