Summary
Overview
Work History
Education
Skills
Timeline
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Terri Hovland

McKinney,TX

Summary

Goal-oriented Sales Service Representative equipped with strong customer relations and inventory management skills. Flexes with changing demands and unique customers' needs to deliver customized solutions and maximize company profit. Specializes in Pest Control sales.

Overview

16
16
years of professional experience

Work History

Deli/Bakery Assistant

Walmart
01.2022 - Current
  • Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
  • Assisted in increasing bakery sales through effective product merchandising and displaying attractive, fresh baked goods.
  • Maintained high-quality standards by following proper baking techniques and adhering to strict hygiene guidelines.
  • Contributed to a positive work environment by collaborating with team members and assisting in various tasks as needed.
  • Supported efficient operations by maintaining accurate inventory levels and promptly restocking supplies.
  • Expedited customer orders through effective communication with the baking team, ensuring timely completion of requested items.
  • Assisted in reducing waste by accurately measuring ingredients during preparation and utilizing leftover dough for new creations.

Inside Sales Representative

All Safe Pest And Termite
08.2019 - 05.2021
  • Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
  • Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
  • Answered in-depth questions about company offerings, service policies and benefits of each plan.
  • Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
  • Researched client requests to create best possible solutions for diverse needs.
  • Troubleshot sales and service operations to increase profitability and bring positive organizational change.
  • Employed consultative techniques, using probing questions to overcome objections and close sales.
  • Navigated multiple computer systems expertly to handle customers' sales and service needs.
  • Promptly responded to inquiries and requests from prospective customers.
  • Answered average of 20 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.

Marketing Representative

All Natural Pest Elimination
03.2008 - 06.2018
  • Achieved or surpassed monthly and yearly sales goals on consistent basis.
  • Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.
  • Mentored and guided executive team during business development decision-making to optimize profitability, marketing strategy and communications planning.
  • Followed through with leads to close sales over phone, in office and during external consumer engagements.
  • Participated in skills development initiatives to promote team competence and success.
  • Supported implementation of contests, events and other initiatives to build presence and reputation.
  • Prepared 5 marketing reports weekly, by collecting and summarizing sales data

Education

High School Diploma -

Eagle Point High School
Eagle Point, OR

Skills

  • Persuasive negotiator
  • Account acquisition
  • Compelling presentations
  • Database Management
  • Customer Relationship Management
  • Product and service sales
  • Goals and performance
  • Sales expertise

Timeline

Deli/Bakery Assistant

Walmart
01.2022 - Current

Inside Sales Representative

All Safe Pest And Termite
08.2019 - 05.2021

Marketing Representative

All Natural Pest Elimination
03.2008 - 06.2018

High School Diploma -

Eagle Point High School

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Terri Hovland