Terri Hull
Mount Airy,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Call Specialist
ASD
Media, PA
08.2023 - Current
- Maintained up-to-date knowledge of all products, services, pricing plans and promotions.
- Identified opportunities for improvement in processes related to customer service operations.
- Utilized multiple computer applications simultaneously to process orders quickly and accurately.
- Audited customer account information to identify issues and develop solutions.
Activity Director
Surry Community Health and Rehab
Mount Airy, NC
06.2012 - 01.2023
- Overseeing the Activity Department in a long term care facility
- Scheduling, planning events, completing patient based assessments per state requirements, managing staff, customer service.
Medication Aide
Surry Community Health and Rehab
Mount Airy, NC
07.2022
- Passing medications in a timely manner, patient care, proper documentation and assessments per state regulations.
CNA
Surry Community Health and Rehab
Mount Airy, NC
06.2012
- Patient care, bathing, assisting with meals, improving quality of life to those in need.
Education
Surry Community College
07.2022
06.2014
Skills
- Computer Skills
- Customer Service
- Patient Care
- Event Planning
- Management
- Gathering information
- Call Control
- Quality Control
- Resolving issues
- Data Gathering
Additional Information
- AWARD , 2021 Activity Award for Outstanding Recreation in Long Term Care Facility
Timeline
Call Specialist
ASD
08.2023 - Current
Medication Aide
Surry Community Health and Rehab
07.2022
Activity Director
Surry Community Health and Rehab
06.2012 - 01.2023
CNA
Surry Community Health and Rehab
06.2012
Surry Community College
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