Hi, I’m
Terri Ives
Delaware,OH
Summary
I am customer-centric while optimizing processes and identifying business growth opportunities. With a background in international product management for medical devices, clinical research, usability testing, and direct client interaction, I excel in collaboration and discovering unique solutions. In previous roles, I have led the development of innovative technical solutions, delighted customers around the globe, and met business needs, budgets, and schedules.
Overview
25
years of professional experience
3
Certificate
Work History
WSAudiology
Audiology Senior Analyst Global R&D
06.2022 - 08.2024
Job overview
- Led multiple products and features in development from concept to launch across hardware, software, cloudware, SaaS, GenAI, ML, sensors, apps, and Bluetooth.
- Provided discovery work, market analysis on large datasets, summarized data findings.
- Collaborated with operations, B2B, B2C, and marketing teams to identify business needs and challenges.
- Created product personas, built user journeys, contributed to roadmaps and product release plans.
- Conducted strategic reviews and recommended strategic initiatives to align with customer needs and increase business value.
WSAudiology
Manager of Software Audiology Workflows & Apps
04.2021 - 06.2022
Job overview
- Conducted comprehensive training of team in Business Analyst skills and led team to create the first hearing healthcare cutting-edge SaaS conversion and mobile apps using Agile methods.
- Spearheaded conceptual initiatives to optimize user app functionalities and software workflows.
- Assisted in defining and sustaining 2 strategic roadmaps.
- Contributed to the development of efficient approaches to system validation.
WSAudiology
System Architect Global R&D
05.2020 - 04.2021
Job overview
- Key in creation of the local System Architecture team.
- Set the system scope with all stakeholders and refined the prioritized needs for more than 8 projects.
- Defined related interfaces and protocols for hardware to software, cloudware (SaaS), AI, APIs, sensors and mobile apps.
- Planned and prioritized feature and solution backlogs and development based on business value or ROI.
- Led efforts to standardize development processes across teams, fostering a more cohesive working environment and promoting best practices adoption.
WSAudiology
Specialist, Audiologic Performance & Algorithm & Sound, R&D
10.2018 - 04.2020
Job overview
- Served as Scrum Master ensuring a collaborative environment, managing the product backlog, and teaching SCRUM practices throughout the SDLC to our team.
- Investigated novel audiology solutions, created, tested and verified Digital Sound Processing technology.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Oticon A/S
Product Manager & Marketing Global Release Manager
11.2017 - 06.2018
Job overview
- Oversaw the integration and successful release of the Genie 2 hearing aid fitting software release and multiple OEMs.
- Developed 4 new successful hearing healthcare product features.
- Ensured the knowledge needed for user demands, market trends and competition to maintain a competitive and attractive portfolio.
- Developed and managed product launches and marketing campaigns, ensuring effective communication of product value to customers and stakeholders.
Oticon A/S
Business Analyst
06.2015 - 10.2017
Job overview
- Collaborated actively with product owners, marketing, users, key stakeholders, and multi-disciplinary product development Agile team to set the project’s scope, software product specification, from inception to launch of 12 new features.
- Developed the best feature ever seen by the US President of Oticon Sales design.
- Designed effective systems and processes based on provided inputs.
- Conducted usability research to define system, platform, API, and test process requirements.
- Provided continuous integration support, UX/UI testing, and customer feedback.
Oticon A/S
Senior Research Audiologist
09.2014 - 02.2015
Job overview
- Implemented and supervised market research projects from start to finish with focus groups, surveys and interviews.
- Generated reports to support development and implementation of marketing plans.
- Collaborated with cross-functional teams to develop and implement market research strategies.
- Wrote 2 technological White Papers in creative new method making them accessible to any background level without sacrificing content level.
Hearing & Balance Institute of the Rockies, Inc.
Owner
05.2009 - 08.2014
Job overview
- Managed day-to-day business operations.
- Developed and maintained strong relationships with customers, resulting in repeat business and referrals.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Provided comprehensive hearing and vestibular services.
- Trained clinicians at over 5 renowned hospitals and clinics.
Certification
- Project Manager
- Product Manager
- Scrum Master
Education
Salus University Elkins Park, PA
Doctor of Audiology from Clinical Audiology
05.2006
Boston University Boston, MA
Doctor of Science from Audiology, concentration in vestibular research
09.1998
Skills
- Jira, Confluence, SharePoint
- MS Office & Teams
- Wireframing & UX testing, Figma
- Requirements: elicitation and writing
- Dev Ops, DOORS
- Cross-functional Team Leadership
- Market Research
- Risk analysis
- Regulatory compliance
- Cross Culture Design
- Stakeholder alignment
- Detail Oriented
- Presentations and Training
- Client management
Timeline
Audiology Senior Analyst Global R&D
WSAudiology
06.2022 - 08.2024
Manager of Software Audiology Workflows & Apps
WSAudiology
04.2021 - 06.2022
System Architect Global R&D
WSAudiology
05.2020 - 04.2021
Specialist, Audiologic Performance & Algorithm & Sound, R&D
WSAudiology
10.2018 - 04.2020
Product Manager & Marketing Global Release Manager
Oticon A/S
11.2017 - 06.2018
Business Analyst
Oticon A/S
06.2015 - 10.2017
Senior Research Audiologist
Oticon A/S
09.2014 - 02.2015
Owner
Hearing & Balance Institute of the Rockies, Inc.
05.2009 - 08.2014
Salus University
Doctor of Audiology from Clinical Audiology
Boston University
Doctor of Science from Audiology, concentration in vestibular research
PATENTS
- 10996038B2/2019253817A1
- 91076168B2/2012081666A1
- 6840908B2/2003078515A1
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