Terri Johnson
HENNING,MN
Summary
Experienced office trained dental assistant with front desk management skills.
25 years combined in the dental field.
Proficient in a range of dental procedures, patient care, and office management tasks. Skilled in using Dentrix and Eaglesoft, with a strong focus on maintaining sterile environments and enhancing patient satisfaction. Known for excellent communication and team collaboration.
Overview
19
19
years of professional experience
Work History
Dental Assistant
Area Lakes Dental
Battle Lake, MN
10.2017 - Current
- Escort patients to exam rooms while making friendly conversation.
- Prepare patients for dental procedures and treatment by explaining the procedure details.
- Maintain a clean, sterile and positive environment to optimize patient comfort, safety and satisfaction.
- Support the dentist with completing minimally invasive and advanced surgical procedures.
- Enter patient data into dental records system using Dentrix and observe all confidentiality rules to maintain patient privacy.
- Educate patients on postoperative and general oral health care by suggesting warm saltwater rinsing, pain medication dosage, flossing methods, brushing techniques
- Select and prepare instruments used for procedures and set up the operative room accordingly.
- Maintain dental equipment by sanitizing surfaces and sterilizing instruments and equipment.
- Follow dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
- Build loyal patient following and retained return patients by providing empathetic and caring service.
- Stock and prepare exam and treatment rooms by setting up required instruments,supplies and equipment.
- Attending seminars as requested
- Cross-trained for front office which includes phones, scheduling, schedule management, insurance and other duties as needed.
- Dentrix Dental system
Scheduling Coordinator
Orono Dental Care
Orono, MN
01.2017 - 10.2017
- Responsible for answering phones and scheduling patients
- Greeting patients and customers
- Updating patient information
- Managing schedules and keeping them full and orderly
- Calling on recare
- Email management
- Experience with Eaglesoft and Open Dental within a chartless enviroment
- Insurance verification and breakdowns, pre-authorizations, Financial plans/estimates
- POS transactions
- Various reports
Scheduling Coordinator
Tweet Pediatric Dentistry
Chanhassen, MN
05.2015 - 01.2017
- Responsible for answering phones and scheduling patients
- Keeping schedules full and orderly
- Insurance verification,pre-authorizations, Financial plans and estimates
- POS transactions
Front Desk/Office Manager
Family & Cosmetic Gentle Dentistry
Spring Park, MN
12.2012 - 05.2015
- Greeting patients and customers, answering phones and scheduling patients
- Keeping Schedules full and orderly
- Paper charts/ in process of going chartless and digital
- Insurance verifications, pre-authorizations, Financial plans/ estimates
- Running daily reports and daily deposits
- POS transactions
- Working with the billing department
- Attending seminars and meetings as required
- Staff management
Site Manager/ Scheduling Manager
Park Dental
Minnetonka, MN
05.2006 - 11.2012
- Greeting patients and customers
- Responsible for managing staff schedules, PTO records and Meeting schedules
- Responsible for the up-keep and ordering of all office supplies along with clinical staff inventory needs
- Responsible for answering phones and scheduling patients
- Keeping Schedules full and in order at all times
- Insurance processing, pre-authorizations, Financial plans/estimates
- Daily deposits, weekly and monthly reports
- Attending seminars as requested
Education
High School Diploma -
Pelican Rapids High School
Pelican Rapids, MNSkills
- Restorative procedures
- Sterilization techniques
- Lab work
- Staff support
- Patient care
- Scheduling and schedule management
- Benefits explanation
- Verbal and written communication
Timeline
Dental Assistant
Area Lakes Dental
10.2017 - Current
Scheduling Coordinator
Orono Dental Care
01.2017 - 10.2017
Scheduling Coordinator
Tweet Pediatric Dentistry
05.2015 - 01.2017
Front Desk/Office Manager
Family & Cosmetic Gentle Dentistry
12.2012 - 05.2015
Site Manager/ Scheduling Manager
Park Dental
05.2006 - 11.2012
High School Diploma -
Pelican Rapids High School