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Customer-focused and results-driven Customer Care Executive with over a year of experience in handling customer queries, resolving complaints, and providing exceptional service through phone, email, and live chat. Adept at managing escalations, collaborating with teams, and consistently exceeding performance metrics, like CSAT and response time.

 Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills. 

Dear Hiring Manager: I am submitting my resume for opportunity within your organization. My professional qualifications include a stellar record of accomplished success within the sales & marketing industry serving in roles such as Business Owner, Sr. Business Development, and most recently as Sr. Account Executive. From these experiences, I’ve gained extensive knowledge and cross-functional expertise in a variety of areas such as: Project Management, Strategic Planning, Business Start-Up & Development, Process Improvement & Implementation, Account Management, Staff Training, Forecasting, Trend Analysis, AI, research and development, trademark and patent registration and filings and much more. As a trusted relationship-builder with stellar communication & customer service skills, I have a proven track record in delivering cross-functional support across all organizational levels, while achieving ambitious goals that effectively align with both client and company needs. Through meticulous attention to detail and skillful expertise, I have effectively identified operational improvement opportunities and developed successful strategies that create corporate growth and promote client retention. Complemented with a degree in Organizational Management, and a strong background in the development and implementation of innovative solutions, you will receive a results-driven team player – a visionary leader dedicated to advancing solid, consistent efforts towards profitable success. With a proactive and strategic mindset, I am eager to apply my dynamic skill-set to be challenged in an exciting new opportunity, while committed to the long-term needs of my new position. Motivated to achieve objectives through superior performance, I’m confident I will be a value-added asset to your Company. Thank you for your consideration, and I look forward to interviewing with you soon.
Respectfully,
Monique Poupore-Dragoiu
248-875-1565
PERFORMANCE-DRIVEN SALES EXECUTIVE & ACCOUNT MANAGEMENT SPECIALIST Reliable | Dynamic | Versatile | Resourceful | Service-Oriented Self-Motivated with 20 Years’ Diverse Expertise in Sales & Account Management Accomplished Sales Leader with proven strength and success in leading teams & developing strategy for targeted sales & long-term profit growth; Astute business acumen, combined with sales savvy & adaptable skill-set to leverage resources for optimized results that drive transformational change; Eager to excel & exceed expectations via dedication & tireless enthusiasm in an outside Sr. Account Executive role.
PROFILE OF QUALIFICATIONS Strategic Business Development Product Marketing / Promotion Complex Data & Trend Analysis Account Management Reporting / Metrics / KPI Sales Growth / Revenue Optimization Skilled Negotiation; Expert ‘Closer’ Sales Training & Development Team Building & Leadership Customer Service & Retention Trusted Relationship-Builder Innovative Problem Solver
CAREER HIGHLIGHTS Collaboratively developed targeted sales strategies and operational best practices for maximized efficiency & productivity for execution of sales management, strategic planning, and positive client relations Skilled expertise in training & nurturing top-quality sales reps & guiding teams to increased sales Boosted sales growth & exceeded goals through successful delivery & execution of strategic marketing plans Ambitiously set sales targets while successfully producing premium-quality on-time results within strict deadlines & challenging conditions via exceptional prioritization & time-management skills Achieved 65% sales to budget from zero-base, acquiring top-performing status in business development Improved internal sales processes & technology trends to streamline efforts through innovative & executable plans in alignment with market conditions & led by customer insights Analytical Senior Buyer with over 15 years of being Successful in maintaining business relationships with existing vendors and identifying new business opportunities to engage with potential suppliers. Efficient in carefully reviewing pricing, terms and conditions prior to forming agreements.

Experienced Senior Account Executive with a proven ability to drive revenue growth and foster client relationships. Demonstrated success in closing sales and building long-term partnerships. Skilled in negotiation tactics and effective communication strategies to achieve business objectives.

Terri Kauffman

Work History

Sr Care Executive

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High School Diploma

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Sr Care Executive

Jefferson High

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