Terri Kimbrew
Milwaukee,WI
Summary
Responsible and reliable professional skilled at providing support in data analysis, auditing, and reporting. Possesses strong problem-solving skills, attention to detail and capacity to multitask simultaneously with a high degree of accuracy. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Shared Services Support Specialist
QPS Employment Group
08.2022 - Current
- Collaborate with internal staff and the executives in centralizing and standardizing support functions, aiming to enhance quality and streamline processes throughout the organization
- Conduct weekly management of payroll matters, including investigation, auditing and reporting, to identify and address areas of concern
- Effectively manage and communicate changes within the shared services department to ensure smooth transitions and alignment throughout the company
- Generate reports and analytics to provide insight to performance, identify trends, and support decision-making
- Provide training and support to internal staff and new employees regarding service processes and tools.
Customer Consultant
WE Energies
01.2021 - 06.2021
- Educated and informed customers about available programs, rebates, and incentives related to energy efficiency or renewable energy initiatives
- Provided prompt and helpful assistance to customers, addressing inquires, billing questions, and service- related concerns.
Bartender
Levy: Fiserv Forum
01.2020 - 01.2021
- Managed bar inventory, including ordering and restocking supplies, to ensure availability of ingredients and beverages
- Served alcohol responsibly, monitored patron intoxication, and adhered to legal and company policies.
Patient Service Representative
Aurora Health Care
01.2018 - 01.2019
- Addressed and resolved patient concerns, complaints, and issues, escalating complex matters to appropriate personnel when necessary
- Collected and verified patient information, confirmed and validated patient insurance coverage, managed and scheduled patient appointments to meet patient and provider needs.
Education
Cosmetology -
Milwaukee Area Technical College
Milwaukee, WI12.2019
Bachelor of Business -
UW-Milwaukee
Milwaukee, WI12.2014
Skills
- Collaboration
- Critical Thinking
- Data Analysis
- Problem Solving
- Time Management
Timeline
Shared Services Support Specialist
QPS Employment Group
08.2022 - Current
Customer Consultant
WE Energies
01.2021 - 06.2021
Bartender
Levy: Fiserv Forum
01.2020 - 01.2021
Patient Service Representative
Aurora Health Care
01.2018 - 01.2019
Cosmetology -
Milwaukee Area Technical College
Bachelor of Business -
UW-Milwaukee
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