Terri King
Southfield,MI
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
General Motors Chat Advisor
Populous Group
09.2019 - 09.2023
- Provided timely and accurate responses to customer inquiries via chat over 50 times per day, addressing questions about vehicle features, warranties, service appointments, and dealership locations.
- Assisted customers in troubleshooting technical issues related to GM vehicles and connected car services.
- Maintained a high level of professionalism and empathy in all interactions, ensuring a positive customer experience.
- Escalated complex issues to appropriate departments or supervisors for resolution.
- Documented customer interactions and feedback to identify trends and areas for improvement in GM's products or services.
MAC Makeup Artist
MAC Cosmetics
11.2012 - 09.2019
- Conducted consultations to understand client's desired look.
- Demonstrated and explained use of different beauty products to educate customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Increased revenue by 20% through effective customer service and inventory management.
Telecommunications Specialist
Dynamic BDC
02.2010 - 02.2013
- Provided training to customers to enhance use and understanding of network systems.
- Managed and prioritized up to 100 customer service requests per shift, to achieve prompt resolution.
- Installed, troubleshot, repaired and redesigned telecommunications systems to support communication and information exchange.
- Recommended and proposed new and advanced equipment and techniques based on performance capabilities, limitations and cost.
Education
Bachelor of Science - Criminology
Eastern Michigan University
Ypsilanti, MI04.2019
License in Esthetics - Esthetics
Douglas J Aveda Institue
Royal Oak, MI10.2017
Skills
- Goal-Oriented
- Social Media Monitoring
- CRM Software
- Performance Tracking
- Customer Service
- Order Processing
- Quality Control
- Analytical Skills
- Professional Demeanor
- Problem-Solving
- Data Management
Timeline
General Motors Chat Advisor
Populous Group
09.2019 - 09.2023
MAC Makeup Artist
MAC Cosmetics
11.2012 - 09.2019
Telecommunications Specialist
Dynamic BDC
02.2010 - 02.2013
Bachelor of Science - Criminology
Eastern Michigan University
License in Esthetics - Esthetics
Douglas J Aveda Institue
Similar Profiles
Deanna SmithDeanna Smith
Customer Service Representative at Populous GroupCustomer Service Representative at Populous Group
Aquetta StigerAquetta Stiger
Care Coordinator II at Populous Group- CenteneCare Coordinator II at Populous Group- Centene
O'Bryan GilyardO'Bryan Gilyard
Customer Service/ Technical Support at Populous Finiancial GroupCustomer Service/ Technical Support at Populous Finiancial Group