Latoya Wilson
High Point,NC
Summary
I've been working for Apple for about 10 years. I'm very driven and goal oriented. I'm hard working and always eager to learn and improve. I'm currently enrolled at Southern New Hampshire University. I'm working on getting a Bachelor's Degree in Software Engineering. So far, I've learned Python as well as MySQL.
Overview
17
17
years of professional experience
Work History
IOS Technical Chat Advisor/ Rotations for BCT and ADPS
Apple Inc
07.2015 - Current
- Duties performed as a chat advisor include troubleshooting iOS devices such as iPhone, iPod, iPad, and Apple watches
- I’ve also done email support for Apple
- In my rotations, I did do email support and repair support as well.
Customer Care Representative for At&t
AT&T
06.2014 - 05.2015
- Duties performed as a customer care rep include troubleshooting devices, placing and processing orders, changing plans, explaining products and promotions, explaining billing and charges, and also making sure all customers end the call satisfied.
Cashier & Barista
Panera Bread Restaurant
11.2012 - 06.2014
- Duties performed as a cashier in the bakery and cafe include ringing in guests, assisting the cashier on duty fill orders, and stocking as needed
- Duties performed as barista include making drinks correctly as ordered.
Busser & Server Assistant
String & Splinter
04.2012 - 10.2013
- Duties performed as a busser included cleaning empty dishes and left over trash off of the table
- Duties performed as a server assistant included taking orders and delivering food and drinks.
Fulfillment Clerk/ Customer Service Rep
Lincoln Financial Group
08.2011 - 04.2012
- Duties performed as a fulfillment clerk included filing papers and creating Insurance packets for individuals
- Also, answering customer calls and helping them with whatever they may need.
Waitress, Expediter, hostess, Server Assistant, and Car Side To-Go
Applebee’s
12.2006 - 09.2011
- Duties performed as a waitress included serving guests, taking orders, delivering food, and ensuring all guest leave happy
- A duty performed as an expediter included making sure the food was correct for the guests before it leaves the kitchen
- Duties as a hostess included greeting guests with warm smiles and seating guests, making sure they were as comfortable as possible
- Duties as a server assistant included cleaning empty tables.
Education
Music Production
Full Sail University (Online)
Some College (No Degree) - Software Engineering
Southern New Hampshire University
New HampshireHigh School Equivalency Diploma -
Guilford Technical Community College (High Point)
02.2011
Skills
- Quick Typing
- Goal-Oriented
- CRM Experience
- Empathy Display
- Customer services
- Writing skills
- Customer Engagement
- Issue Escalation
- Research
- Support Services
Activities
Dean's List Student
References
Available upon Request
Timeline
IOS Technical Chat Advisor/ Rotations for BCT and ADPS
Apple Inc
07.2015 - Current
Customer Care Representative for At&t
AT&T
06.2014 - 05.2015
Cashier & Barista
Panera Bread Restaurant
11.2012 - 06.2014
Busser & Server Assistant
String & Splinter
04.2012 - 10.2013
Fulfillment Clerk/ Customer Service Rep
Lincoln Financial Group
08.2011 - 04.2012
Waitress, Expediter, hostess, Server Assistant, and Car Side To-Go
Applebee’s
12.2006 - 09.2011
Music Production
Full Sail University (Online)
Some College (No Degree) - Software Engineering
Southern New Hampshire University
High School Equivalency Diploma -
Guilford Technical Community College (High Point)