Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
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Stephanie Martin

Jacksonville,FL

Summary

Results-driven professional with a proactive approach and a commitment to continuous learning. Demonstrates a strong work ethic and exceptional communication skills, contributing effectively to team dynamics and organizational objectives. Proven ability to adapt quickly to changing environments while delivering high-quality results.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Mac+ Chat Advisor

Kelly Services
Work From Home
08.2019 - 03.2025
  • Technical support for Mac computers, iPhones, iPads, iPods, watches, and headphone devices
  • I also assist with billing for the App store and iTunes

Customer Service Representative

Ttec
Morgantown, WV
03.2018 - 09.2018
  • Customer service for Bank of America’s checking/savings accounts
  • I assisted customers with questions on their accounts and did maintenance if needed
  • Also, I helped customers with their online/mobile banking questions

Certified Medical Assistant

Mongeneral Hospital (CAVA)
Morgantown, WV
06.2016 - 04.2016
  • Patient vitals, injections, Scheduled appointments/tests, answered phones, stocked rooms, refilled Prescriptions/Prior approved medicines, scheduled colonoscopies/endoscopies, notified patients of tests/lab results & ordered more tests/labs if needed, etc

Medical Assistant Student Externship

Fairmont Clinic MVA.
Fairmont, WV
02.2012 - 04.2012
  • Patient Vitals, Phlebotomy, injections & Patient Care

Customer Service Representative

Ttec
Morgantown, WV
10.2006 - 03.2011
  • Customer service for Bank of America’s checking/savings and credit Card accounts
  • I assisted with questions on customer’s accounts and maintenance

Customer Service Manager

Foodlion
Fairmont, WV
09.1999 - 07.2006
  • I managed the front office, made the schedules for the front-end employees as well as trained new hires
  • I managed the money, made deposits, filed and paperwork

Education

First Aid/Adult/Child/Infant CPR Certified -

America Red Cross
Fairmont, WV
02.2017

Medical Assistant Certification -

OIC Training Academy
Fairmont, WV
01.2012

Diploma -

Fairmont Senior High School
Fairmont, WV
01.1999

Skills

  • Consistently Dependable
  • Efficient Learner
  • Maintains Composure Under Pressure
  • Technical Proficiency
  • Clinical Office Operations
  • Strong Organizational Skills
  • Effective Communication
  • Phlebotomy
  • Administering injections
  • Assessing Patient Vital Signs
  • Minor office surgery procedures
  • Patient scheduling
  • Live Chat Assistance
  • Quick typing
  • Refunds processing
  • Professionalism
  • Call metrics
  • Multitasking and prioritization
  • Teamwork
  • Billing procedures

Certification

  • Medical Assistant

Accomplishments

  • Honors Student
  • Management advancement
  • MVP Top 30 Chat Advisor for Apple
  • Highly Rated Doordash Driver

Timeline

Mac+ Chat Advisor

Kelly Services
08.2019 - 03.2025

Customer Service Representative

Ttec
03.2018 - 09.2018

Certified Medical Assistant

Mongeneral Hospital (CAVA)
06.2016 - 04.2016

Medical Assistant Student Externship

Fairmont Clinic MVA.
02.2012 - 04.2012

Customer Service Representative

Ttec
10.2006 - 03.2011

Customer Service Manager

Foodlion
09.1999 - 07.2006

First Aid/Adult/Child/Infant CPR Certified -

America Red Cross

Medical Assistant Certification -

OIC Training Academy

Diploma -

Fairmont Senior High School

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Stephanie Martin