Rodrica Brantley
Summary
Professional with high standards and a results-driven approach, well-prepared to excel as a chat or phone support advisor. Expertise in effective communication, problem-solving, and providing exceptional customer support. Strong emphasis on collaborating with team and achieving tangible results, while remaining adaptable to changing needs. Known for reliability, empathy, and solutions-oriented mindset, committed to delivering top-notch service to meet company and customer needs.
Overview
14
14
years of professional experience
Work History
Mac+ Chat Advisor
KellyConnect
10.2020 - Current
- Company Overview: AppleCare Program
- Technical support
- Assist with technical issues with iOS, macOS, watchOS and Apple billing issues
- Chat support
- AppleCare Program
IFC
Westrock
09.2019 - 11.2020
- Quality inspection
- Production of fast food containers
- Safety
Seasonal Cashier
Lowe's
11.2017 - 01.2018
- Customer service
- Operate cash register
- Perform monetary transaction
Front Desk Agent
Comfort Inn & Suites
01.2017 - 04.2017
- Guest registration
- Make Reservations
- Check- in / check - out guests
- Collect payments - print and email receipt to the guest request
- Issues room keys, pamphlets, etc
Production/Assembly Line Worker
South Fresh Processors
12.2015 - 04.2016
- Packaged fresh catfish for shipment on assembly line
- Prepared fresh catfish for freezer breaded and non-breaded
Cashier
Wal-Mart
10.2010 - 02.2012
- Operated a cash register for cash, check, and credit card transactions with 100% accuracy
- Issued receipts, refunds, credits, and change due to customers
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Greeted customers entering the establishment
- Maintained a clean and orderly checkout area
Education
Certificate - Medical Billing & Coding - HIT
DeVry University
12-2024
Skills
- Efficient Typing
- Achievement Focused
- Experience with CRM Solutions
- Active Listening Skills
- Performance tracking
- Customer service
- Critical thinking
- Data entry
- Problem resolution
Timeline
Mac+ Chat Advisor
KellyConnect
10.2020 - Current
IFC
Westrock
09.2019 - 11.2020
Seasonal Cashier
Lowe's
11.2017 - 01.2018
Front Desk Agent
Comfort Inn & Suites
01.2017 - 04.2017
Production/Assembly Line Worker
South Fresh Processors
12.2015 - 04.2016
Cashier
Wal-Mart
10.2010 - 02.2012
Certificate - Medical Billing & Coding - HIT
DeVry University
Similar Profiles
Christie ArdChristie Ard
Customer Service Representative at KellyConnectCustomer Service Representative at KellyConnect
Melissa MountzouresMelissa Mountzoures
Remote Support Team Manager at KellyConnectRemote Support Team Manager at KellyConnect
Sarah DuttonSarah Dutton
Training Administrator/ Tech Support Advisor at KellyConnectTraining Administrator/ Tech Support Advisor at KellyConnect