Summary
Overview
Work History
Education
Skills
Timeline
Generic

LATOYA WILSON

High Point,NC

Summary

I have a technical background of about 11 years. I've been working from home for about 11 years. I have lots of experience in customer service of all sorts. I'm very dedicated and driven. I'm always looking for ways to excel and improve in anything I do.

Overview

12
12
years of professional experience
4
4
years of post-secondary education

Work History

IOS TECHNICAL CHAT ADVISOR/ ROTATIONS FOR BCT AND ADPS

Apple Inc
Cupertino, California
07.2015 - Current
  • Transformed user experiences by troubleshooting iOS-related challenges on iPhones, iPads, and Apple Watches through engaging chat support
  • Provided outstanding email support to Apple users, resolving inquiries and achieving a 95% satisfaction rate
  • Addressed client technical concerns promptly, significantly improving user experience and system performance

CUSTOMER CARE REPRESENTATIVE

AT&T
High Point, NC
06.2014 - 05.2015
  • Resolved customer device issues, processed orders, and clarified billing, ensuring complete satisfaction with each interaction. I took about 50-60 calls a day.

CASHIER & BARISTA

Panera Bread Restaurant
High Point, NC
11.2012 - 06.2014
  • Processed customer transactions efficiently in the bakery and cafe, ensuring accurate order fulfillment. We would service anywhere from 10-60 customers during a shift.
  • Crafted personalized beverages to meet customer requests with precision and flair

Education

Some College (No Degree) - Software Engineering

Southern New Hampshire
New Hampshire
10.2020 - Current

Skills

Customer Service

undefined

Timeline

Some College (No Degree) - Software Engineering

Southern New Hampshire
10.2020 - Current

IOS TECHNICAL CHAT ADVISOR/ ROTATIONS FOR BCT AND ADPS

Apple Inc
07.2015 - Current

CUSTOMER CARE REPRESENTATIVE

AT&T
06.2014 - 05.2015

CASHIER & BARISTA

Panera Bread Restaurant
11.2012 - 06.2014

Similar Profiles

CREATE PROFILE
LATOYA WILSON