Terri Kirkpatrick
Sugar Land,TX
Summary
Dedicated and efficiency-driven team member with twelve years of combined experience in customer-facing and administrative support roles. Adept at using and learning new technology and software. Highly organized, intuitive, integrous, and naturally inclined to create and implement systems that increase personal workflow. Team-oriented and focused.
Overview
18
18
years of professional experience
Work History
Kitchen Prep/Ambassador
Grimaldi's Coal Brick Oven Pizzeria
Sugar Land, TX
10.2021 - Current
- Executes preparation and plating of diverse menu items, including salads, appetizers, and desserts, adhering to high standards of quality and presentation in a fast-paced environment.
- Manages ingredient preparation for a range of dishes, efficiently processing vegetables, cheeses, meats, and dessert components.
- Crafts homemade cheesecakes, demonstrating expertise in baking techniques and recipe adherence.
- Coordinates kitchen operations and delegates responsibilities, contributing to the training and development of new team members.
- Maintains strict adherence to food safety guidelines and sanitation protocols to ensure a hygienic kitchen environment.
Management Coordinator
FirstService Residential
Sugar Land, TX
06.2012 - 09.2017
- Delivered reliable, high-quality service by efficiently addressing resident inquiries through multiple channels including phone, email, and direct interaction with urgency and discretion.
- Accurately managed detailed, administrative tasks, providing access to amenities and gated communities, while also managing and updating essential documents such as electronic files, letter editing, HOA meeting minutes, community notifications, and vendor communications.
- Supported multiple community managers as a team player, liaising with various departments on behalf of residents and homeowners, thereby ensuring smooth intra-departmental communication and operations.
Sandwich Artist/Manager
Earl of Sandwich
Sugar Land, TX
05.2006 - 03.2012
- Successfully doubled night-time sales through consistent customer satisfaction and employee retention management efforts.
- Demonstrated exceptional customer service skills by professionally greeting, assisting with menu options, and serving guests.
- Mastered multi-tasking, efficiently preparing a variety of food items for in-house and catering orders in a fast-paced environment.
- Upheld the highest standards of cleanliness in the workspace and meticulously managed ingredient inventory.
- Facilitated training for new hires, ensuring comprehensive understanding of job responsibilities.
- Led by example how to apply attention to detail and commitment to quality.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers, and reported daily percentages and earnings.
- Ordered inventory, ensuring efficient restocking and minimal waste of products.
- Sanitized food storage and preparation areas to comply with food health and safety requirements and stored food properly to prevent spoilage, cross-contamination and illnesses.
Education
High-school -
Homeschool
Ordination -
Ascend Academy
Atlanta08.2022
Skills
- Microsoft Word
- Excel
- PC proficient
- Customer Service
- Problem-Solving
- Task Prioritization
- Conflict de-escalation
- Team Management
- Employee Training
- Inventory Management
- Document Control
- Filing
- Data Entry
- Editing, and proofreading
- Written Communication
- Decision-Making
- Teamwork and Collaboration
- Multitasking
Timeline
Kitchen Prep/Ambassador
Grimaldi's Coal Brick Oven Pizzeria
10.2021 - Current
Management Coordinator
FirstService Residential
06.2012 - 09.2017
Sandwich Artist/Manager
Earl of Sandwich
05.2006 - 03.2012
High-school -
Homeschool
Ordination -
Ascend Academy